Okay so the situation is this , #50796525 this is the last case and i had three conversations by phone regarding my problem that exists since beggining of 2017 .
All the tests where made and verified by the team during the hours of the phone calls , all the explanations were given and all the requests were made too.
I guess at this point it is clear that EA haves no interest on solving this and doesnt like me , i dont like EA either and will keep saying that this company is the worse i ever found on the gaming industry .
With all of this said the only solution i got from the calls was to post here in the foruns a new complain and request the team to awser it so here it is and i hope again it doesnt get delete dor joined to anything .
I already told the support after all the proofs checked and everything is clear i want to know how EA pretends to solve this , keeping the game is not an option to me .
EA refused a new game due to the fact that amazingly EA doesnt have game codes of their games (unless you are a streamer or enter their giveaways i guess) , EA refuses to give the Money i spent on the game because i didnt bought it from them ( they dont sell xbox games) and xbox left clear that EA losts 3 years around it so now it is impossble for them to refund anything.
I want to know from EA and from the team Dice what are their words towards this and why during 3 years i never got a word from them , needless to say that i will not wait a month like in the past post
This time i hope like the support asked , the post stays here and gets awsered because i am more than tired and this reached a point where more than anything i want respect
DICE Teami spent 3 hours last friday on phone talking with your support , today sent 2 hours talking with your support the same that asked me to post in the forums so the devs could see and awser but what i got both times is that all the tests where made and they dont have more solutions or know what to do next .
i requested a new game for weeks and it was refused , i requested a refund and it was refused , requested EA contact to contact them directly and the contact was refused so in all of this who is EA and what kind of company is it ?
thank god i never had any trouble with other games from EA or anyone else but from what i see any other company solve the problems fast one way or another still i am here after 3 damm years and no one from EA seems to get that .
@EA_Atic you have here what you requested , instead of you guys try to look or act like i am the bad guy here probably you should take out the EA sign and put yourselfs in my shoes maybe you would understand that no one here or anywhere else would lose 3 years around a game without requesting what i did and this is a problem that EA needs to solve not xbox or anyone else
i am waiting for awsers regarding all this situation
well this isnt something i didnt expect already because for the past 3 years if i learned something is that EA doesnt respect their costumers neither desserves any kind of respect , what i wasnt expecting was that this was something global inside the company because just the fact that no one from the team had the guts to contact or answer anything after all the reports shows a lot about them .
this whole place and company make me sick and shouldnt be part of the game industry
i am going to pass the part of the requested game and be direct on this one , i am tired of going to the support and requesting them to have the problem solved with them requesting the same time after time .
i will put here all the troubleshooting i did , everything or almost with screens sent to the cases .
on xbox supoort i unninstalled and installed again the game 3x then erased completly my disc 3x too and installed all again , tried with other profiles , did hard reset multiple times , tried wired and wireless connect , check connection , change the ip adress and try with another ISP in another house.
at the EA support unninstaled and installed the game again , changed the configurations , filters and options within the game (all with screens there ) , contacted my ISP , did uo trace multiple times , unninstalled and installed the dlcs , opened router ports , opened all router doors by putting xbox on bridge mode with the router .
situation , my first contact was done in 2017 and since then i have thousands of contacts with the support by chat , some here and by phone but the problema still exists .
a couple of months ago i said ok this is enough because everytime i come here they ask me to do exactly the same steps time after time so i requested another EA game for a lot of reasons specially the price of 90 dollars and the time i lost .
some people asks why noy asking a refund before , i did request it from microsoft and their answer was that before that i had to contact EA since it was a problema in game .
after that i requested EA the same and they said "we cant go to that step until all the other options within the game are done" and here i am with the exact same conversation time after time.
isnt possible by the system replace a game on xbox after 2 years neither refund and in the other hand microsot dont owns EA games so EA cant ask Microsoft to do their job .
i am here hope unlike the other times this post stays here and i have answers from the devs behind the team , i was asked to do it by the support and expect that this time someone actually answers because this is enough and a shame for EA
