DICE Teami spent 3 hours last friday on phone talking with your support , today sent 2 hours talking with your support the same that asked me to post in the forums so the devs could see and awser but what i got both times is that all the tests where made and they dont have more solutions or know what to do next .
i requested a new game for weeks and it was refused , i requested a refund and it was refused , requested EA contact to contact them directly and the contact was refused so in all of this who is EA and what kind of company is it ?
thank god i never had any trouble with other games from EA or anyone else but from what i see any other company solve the problems fast one way or another still i am here after 3 damm years and no one from EA seems to get that .
@EA_Atic you have here what you requested , instead of you guys try to look or act like i am the bad guy here probably you should take out the EA sign and put yourselfs in my shoes maybe you would understand that no one here or anywhere else would lose 3 years around a game without requesting what i did and this is a problem that EA needs to solve not xbox or anyone else
i am waiting for awsers regarding all this situation
well this isnt something i didnt expect already because for the past 3 years if i learned something is that EA doesnt respect their costumers neither desserves any kind of respect , what i wasnt expecting was that this was something global inside the company because just the fact that no one from the team had the guts to contact or answer anything after all the reports shows a lot about them .
this whole place and company make me sick and shouldnt be part of the game industry
i am going to pass the part of the requested game and be direct on this one , i am tired of going to the support and requesting them to have the problem solved with them requesting the same time after time .
i will put here all the troubleshooting i did , everything or almost with screens sent to the cases .
on xbox supoort i unninstalled and installed again the game 3x then erased completly my disc 3x too and installed all again , tried with other profiles , did hard reset multiple times , tried wired and wireless connect , check connection , change the ip adress and try with another ISP in another house.
at the EA support unninstaled and installed the game again , changed the configurations , filters and options within the game (all with screens there ) , contacted my ISP , did uo trace multiple times , unninstalled and installed the dlcs , opened router ports , opened all router doors by putting xbox on bridge mode with the router .
situation , my first contact was done in 2017 and since then i have thousands of contacts with the support by chat , some here and by phone but the problema still exists .
a couple of months ago i said ok this is enough because everytime i come here they ask me to do exactly the same steps time after time so i requested another EA game for a lot of reasons specially the price of 90 dollars and the time i lost .
some people asks why noy asking a refund before , i did request it from microsoft and their answer was that before that i had to contact EA since it was a problema in game .
after that i requested EA the same and they said "we cant go to that step until all the other options within the game are done" and here i am with the exact same conversation time after time.
isnt possible by the system replace a game on xbox after 2 years neither refund and in the other hand microsot dont owns EA games so EA cant ask Microsoft to do their job .
i am here hope unlike the other times this post stays here and i have answers from the devs behind the team , i was asked to do it by the support and expect that this time someone actually answers because this is enough and a shame for EA
DICE TeamSorry for the delay on this, @Hellguardian44 that is my bad.
Looking at the Uo-tracer everything is looking good, great start to see where the issue could be. Do you have a 4g device that is not using the same network company as your landline? The idea is to use it to connect your device and start Battlefield 1 and see if you get different results and see if you get more servers in the server browser.
Also who is your ISP and what country are you in, this is to get more detailed information on where the issue can be.
/Atic
@EA_Atic i am sick and tired of a lot of things and things that not have to do with you but lets start .
how many feedback did your senior team already got from my contacts ?
for ao long is my post here in your forums and where is the game team awers about all of this ?
there are limits to alot of things and i didnt pay 90 dollars for a deluxe version of a game to play it 3 years later .
i went to your support and it is amazing to listen your agents say that i dont let them help me , they dont read or have alot of problems understanding things but you can tell me (if you want) how many time did i spent doing your tests or how many times did i unninstal and install again 80 gb or 2 tb just to do your tests or how many times did i call ea or contacted you by Facebook , Twitter or chat to have it solved before i even asked anything.
again , there are limits and i tried to give you as much credibility as i could but all i got was imcompetence and disrespect until i said enough is enough .
i spent 3 hours on chat talking about religion , christmas and whatever just waiting for a solution to be given and after 3 hours waiting what i got was that there was not a single solution , you couldnt do anything all i could do was to post here and have them send feedback.
what kind of place is this ? how can you tell a costumer that spent 90 dollars i am sorry your game dont work and you lost 3 years with us i send feeback and all is great.
how about dice or whoever from them that watches the forums or gets the feedback ? they didnt got anything or just act like they dont give a damm about anything ?
you act like a third world company without any kind of respect for whoever buys your things with a support that the only things they know what to do is send na email with teh exact same steps time after time like they dont even know anything about their job , they refuse supervisor one time after another even knowing that is a right a client haves .
i am sorry but i dont tolerate this kind of things and if you want my feedback here you have it and you will keep taking with me until someone assumes the responsability of everything thta happened this past years .
regarding dice or EA , not a single dólar will leave my pocket to any of your things again because you dont desserve my respect much less my Money , you dont ask for respect you earn it amd you have done everything you could as a company to lose mine.
i will awser your questions just so i dont get the same thing i get in your support because like i left clear before , battlefield 1 isnt an option anymore for me .
my ISP is MEO and the country is Portugal , the tests another internet connection was tested 2 months ago when i contacted you by phone
