when will I get the CDKEY

Click this for guide https://help.ea.com/article/redeem-your-serial-code-in-origin

Or speak to EA advisor

For all account related issues, you would need to contact the support team directly for help,For security and confidentiality reasons we cannot discuss any account details on a public forum.

Follow these steps to get a game advisor:

1. Click the link https://help.ea.com/en/contact-us/ask
2. Where it says, What Can We Help you With, type in the game name
3. Click Find Solutions
4. Select "Account" from the drop-down list
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
The Window Will Open...
Depending on your geographical location and the time of day, you'll see a choice of contact options - Phone, Live Chat or Email.

For customers in North America:

• Select "Call me."
• Enter your phone number.
• Select "Submit."

For Customers outside of North America:

• Go to the "choose a contact method" section
• Contact us using the telephone number provided within the listed opening hours

Please be aware that it is likely that the agent you speak to will need to confirm information on this account.

Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums. 

I don't answer questions via PM.  AHQ is "Player-to-Player" technical self-help forum