With this?
Clear Alternate Mac address.
>Open Settings on the Xbox One.
>In the Console section select Network.
>Select Advanced settings.
>Select Alternate MAC address.
>Select CLEAR and press Enter.
>You will have to restart the console for the change to take effect.
Check your NAT settings
Xbox One: Go to Settings, then All Settings, then Network. Your NAT type will be under Current Network Status.
CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE
>Press the menu key of the controller.
>Go to Settings > Disc & Blu-Ray.
>In the BLU-RAY section select "Persistent Storage".
>Select "Clear persistent storage".
~Follow these steps to power cycle your Xbox One Console:
>Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.>Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
(Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.)
REMOVING GAMERTAG
>Press the Xbox button to open the guide.
>Select System > Settings > Account > Remove accounts.
>Select the account that you want to remove, and then select Remove to confirm.
>When you're finished, select Close.
RE-ADDING GAMER TAG
>Press the Xbox button to open the guide.
>Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
>Enter the email address for the Microsoft account that you want to add, and then select Enter.
>Enter the password for your Microsoft account that you want to add, and then select Enter.
>Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
>Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox One console.
PLEASE POWER CYCLE YOUR ROUTER:
Turn off router
Turn it back ON after 2 minutes
PLEASE CONTACT YOUR INTERNET SERVICE PROVIDER AND GET THESE PORTS OPENED:
UDP: 53, 88, 500, 3074, 3544, 3659, 4500
TCP: 53, 80, 3074, 3659
PLEASE USE A LAN CABLE FOR CONSOLE TO IMPROVE INTERNET CONNECTIVITY
If all of the above steps failed, please find below the steps on how to create a UO Trace file.
http://help.ea.com/en/article/ping-traceroute-and-uo-trace/
