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alexho12's avatar
alexho12
4 years ago
Solved

Why did they ban me???

Well, recently I bought a new gaming laptop, then wanted to play Battlefield 1 (My old laptop can't afford BF1). After I started BF1, it says that my account is unable to use online service, then I...
discussion
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    You will need to speak to our Terms of Service team @alexho12.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

You will need to speak to our Terms of Service team @alexho12.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

  • alexho12's avatar
    alexho12
    4 years ago

    I tried and I am still trying. However, seems their responses and answers are not reasonable.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      If our TOS team has denied your appeals @alexho12 then there is nothing we can do to change this.


      Darko

      • alexho12's avatar
        alexho12
        4 years ago

        But that is nonsense decision. Consumer pays for supporting but don't deserve a reasonable response?

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