Forum Discussion

Anonymous's avatar
Anonymous
13 years ago
Solved

Why is customer service NONEXISTENT at EA???

I ordered a game and wasn't sure if I ordered the same program. The order history function doesn;t work it does not show my orders. They them sent mean email saying they are sneding mr the PC version...
battlefield 4
  • Carbonic's avatar
    Carbonic
    13 years ago

    First of all I merged your two "questions" / rants, since they were about the same thing. Now, as mentioned in the first thread you wrote on in this forum:

    Answers HQ is a public forum where users help other users. This mean most of the people helping are users like yourself and thus we unfortunately cannot help with account and/or billing issues like this one. I would Instead suggest contacting an EA Advisor by going to https://help.ea.com/contact-us
    You will have to write some keywords about your problem, then fill out product, category and platform, press “Find Solutions” and then “I Still Need Help”. Then your contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: “United States” or something else in the language selector in the bottom of the page for a better result.

    This is a graphics in case the text is not clear enough:

Carbonic's avatar
Carbonic
Hero+
13 years ago

First of all I merged your two "questions" / rants, since they were about the same thing. Now, as mentioned in the first thread you wrote on in this forum:

Answers HQ is a public forum where users help other users. This mean most of the people helping are users like yourself and thus we unfortunately cannot help with account and/or billing issues like this one. I would Instead suggest contacting an EA Advisor by going to https://help.ea.com/contact-us
You will have to write some keywords about your problem, then fill out product, category and platform, press “Find Solutions” and then “I Still Need Help”. Then your contact options will appear. If live chat/phone does not appear, it might be closed in your area at the moment and you might consider changing it to: “United States” or something else in the language selector in the bottom of the page for a better result.

This is a graphics in case the text is not clear enough:

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