It's another Windows 10 & Hardline issue. The problem I'm having is it will not launch the game. It looks like it's going work...but after like a minute or two it comes back with the message "Your ...
Anonymous
10 years ago
No clue, but it started working again today. The last thing I did was cleared cache again in IE, enabled plugin free and rebooted.
Open your Event Viewer by pressing Windows + r and entering eventvwr and try to find some additional information concerning your crash related to your bfh.exe (please read this article for additional information)
Make sure that you do not run any programs like MSI Afterburner, EVGA Precision or Fraps in the background
If you use RivaTuner please make sure that you disable Custom Direct 3D Support
Try to run the bfh.exe in Windows 8 Compatibility Mode
Run the Origin.exe and BFHWebHelper.exe with administrator privileges
If you still are not able to launch Battlefield Hardline, please send us your DxDiag.
Let me just say how much this stinks. I haven't been able to play this game for almost two months. EA? Origin? Do you care?
Anonymous
10 years ago
I am in the same boat as you. Game hasn't worked since July when I installed windows 10. BF4 works fine, but ive tried everything ive seen listed online and nothing has worked. Tried reinstalling the game...nothing.
Anonymous
10 years ago
Does EA/ORIGIN even look at these post or rely on others answer questions for them?
info: Your approximate wait time is 0 minute. info:You are now ready to chat with Arjuna Y. Arjuna Y: Thanks for contacting EA Customer Experience, my name is Arjuna. How may I assist you today? Arjuna Y: Hello. you:http://answers.ea.com/t5/Battlefield-Hardline/Windows-10-will-not-launch-BFH/m-p/4905040/highlight/false#M14302 you: Please read my post Arjuna Y: Alright, I am checking this. Arjuna Y: May I have your name and your email address, please? you: Joe, xxxxxxxxx you: and Good Morning to you ; ) Arjuna Y: Good Morning Joe. Arjuna Y: So you want to know why EA doesn't respond to answer.hq, right? you: No, my problem is in my post...BFH will not launch and I've tried everything. Arjuna Y: I am sorry for the inconvenience caused. you: I've ready many users who posted about this problem and never got a resolution from EA. you: For some reason BFH doesn't work when you migrate to Win10 Arjuna Y: I can understand many users are facing issues on Wins 10. Arjuna Y: As a lot of the games aren't working on windows 10 because windows 10 is such a young operating system. It still has many bugs to be fixed. you: unclear as to the solution. some how people get it working again, but it's Arjuna Y: So BFH is one of the game. you: please don't put this on Windows 10 you: it's Origin's problem you: BF3, BF4 works just fine Arjuna Y: Yes, I know its our fault. We have to make our game compatible with the windows 10. you: ALL other games outside of ORIGIN work Arjuna Y: I totally understand and accept this. you: it does work with Windows 10 you: it's just figuring what is not working with certain users. you: If ORIGIN cared it would be on this issue and have a solution. you: even if I was the only person with the problem... Arjuna Y: Our studio is aware of this and also they are working to release one patch for this. Arjuna Y: As they know how much our users are facing issues with this, Arjuna Y: .* you: Can you make that official and... you: reply to my post you: I haven't seen any ownership of the issue... you: from ORIGIN Arjuna Y: I know you want to play but please believe me, we here at EA also facing this issue and because of this many employees and other users are not able to play this. you: great...please take ownership and post this on my you: post Arjuna Y: Because they are still working on this and once the patch will be released, we will post this on our help site. Arjuna Y: But as they are still working on this, so that's why they are not posting this officially. you: So you leave us customers clueless as to the problem you: and we waste hours, days trying to fix on our own. you: when we can't... you: that's not good! Arjuna Y: Please do not worry. I understand that you are facing this issue. you: do you have a number I can call to talk to someone? you: ? Arjuna Y: May I know whom you want to speak to, I mean supervisor or the advisor? you: I want to talk to someone at EA/ORIGIN that can help me with this problem. Supervisor, Manager, it doesn't matter. Arjuna Y: Alright, as we do not have phone support for supervisors. If you want I can transfer this chat to my supervisor. Arjuna Y: Then you can discuss this issue with them. you: Sure Arjuna Y: Please stay connected, I will be transferring you to my available supervisor. info: Your chat transcript will be sent to xxxxxxxxxxxxxxx at the end of your chat session. info: Please wait while we get this chat session where it needs to go. info: You are now ready to chat with Supervisor. you: hello you: Hello?
Arjuna Y: I know you want to play but please believe me, we here at EA also facing this issue and because of this many employees and other users are not able to play this. you: great...please take ownership and post this on my you: post Arjuna Y: Because they are still working on this and once the patch will be released, we will post this on our help site. Arjuna Y: But as they are still working on this, so that's why they are not posting this officially. you: So you leave us customers clueless as to the problem you: and we waste hours, days trying to fix on our own. you: when we can't... you: that's not good! Arjuna Y: Please do not worry. I understand that you are facing this issue.
Anonymous
9 years ago
Same here
Went through all options offered in this thread - no success.
I believe this is related to the launch platform switch.
EA, please help
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