Wrong email
I have the problem that the email adress of my bf4 soldier ends on anonymous.ea.com and that it isn't my email adress. How can I change it to my correct email adress?
I thank you in advance.
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- For this problem since it's an account problem you will need to contact a Game Advisor at EA Customer support: https://help.ea.com/contact-us
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
I recommend that you use the telephone option and the “call me” option so you don't have to stay on hold for a long time (call back feature available to North America only). I have the same issue on my sons xbox except I cant log in to be able to even start to access the help as I dont know the full email address as some of it has been replaced with *** and no idea on the password this is ridiculous customer service portal is sending me round in circles I have tried to log a case under my email address and the case just keeps being closed with no resolution
- EA_Mako
Community Manager
Hey there,
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