So here is the run down
Deleted my xbox one profile,
Deleted the battlefield 3 online patch # 6
Deleted the Xbox 360 profile
Deleted all saved data on both the Xbox one and the Xbox 360
Rebooted system after each uninstall
Reinstalled everything eccept the update.
Issue remains.
Im thinking that the cloud saved profile data is corrupt because i even watch the machine download the profile and I still get the error.
I sure do appreciate you looking into this.
I just now factory reset my Xbox One X and disconnected my 1 tb drive and left it disconnected.
Once the system came back up, I put my BF3 disk in and tested.
Issue remains.
This proves that it is not the console.
Does EA handle the online profile or does Microsoft?
And how do I request assistance?
Community ManagerFor help with your Xbox Gamertag you'll want to reach out to our friends at Xbox Support. It's unfortunate to hear what's happening to you on your end, please keep us updated on the results.
Click here to speak with Xbox Support
I have 3 times each time they either say they will call me back and dont or they hang up on me.
After being on the phone with MS for the 4th time they re-directed me back to EA to reset my online profile.
[Personal Information Removed - CM]
I will update with the outcome.
I had the same issue! I just fixed it myself
load up your Xbox
settings-
storage-
then press clear Xbox 360 local data
what will happen is the cloud has a back up of your profile before it got corrupted. When you delete the 360 local data from Xbox one. It will re-sync with bf3 your profile from the cloud. It will restart your Xbox and you might need to sign into your Xbox live from both the Xbox one hub and Xbox 360 hub then
open bf3-
it will show you the message again but it will be fixed. It will tell you that you have unlocked the dlc but that’s normal.
This is worked for me I had the exact same message so give it a try!
This is for the xbox one not the 360. I have tried clearing the xbox one cache already multiple times
