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KShub89's avatar
KShub89
7 years ago

xbox one battlefield 3 existing player profile data appears to be damaged and ca

Have deleted the game and my game save reinstalled and ran the game. Still have the same problem with it saying "Battlefield 3 existing player profile data appears to be damaged and cannot be used." ...
battlefield 3
KILBY1's avatar
KILBY1
7 years ago

I just now factory reset my Xbox One X and disconnected my 1 tb drive and left it disconnected.

Once the system came back up, I put my BF3 disk in and tested.

Issue remains.

This proves that it is not the console.

Does EA handle the online profile or does Microsoft?

And how do I request assistance?

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

For help with your Xbox Gamertag you'll want to reach out to our friends at Xbox Support. It's unfortunate to hear what's happening to you on your end, please keep us updated on the results.

Click here to speak with Xbox Support

  • KILBY1's avatar
    KILBY1
    7 years ago

    I have 3 times each time they either say they will call me back and dont or they hang up on me.

    • KILBY1's avatar
      KILBY1
      7 years ago

      After being on the phone with MS for the 4th time they re-directed me back to EA to reset my online profile.

      [Personal Information Removed - CM]

      I will update with the outcome.

      • KILBY1's avatar
        KILBY1
        7 years ago

        So I call the number and it is EA Privacy and cookie support.....

        CAN SOMEONE PLEASE HELP ME?

        [Personal Information Removed - CM]

        *Do not post personal information on the forums*

  • Gromitslayer4's avatar
    Gromitslayer4
    7 years ago

    I had the same issue! I just fixed it myself 

    load up your Xbox 

    settings-

    storage-

    then press clear Xbox 360 local data 

    what will happen is the cloud has a back up of your profile before it got corrupted. When you delete the 360 local data from Xbox one. It will re-sync with bf3 your profile from the cloud. It will restart your Xbox and you might need to sign into your Xbox live from both the Xbox one hub and Xbox 360 hub then

    open bf3-

    it will show you the message again but it will be fixed. It will tell you that you have unlocked the dlc but that’s normal. 

    This is worked for me I had the exact same message so give it a try!

    • KShub89's avatar
      KShub89
      7 years ago

      This is for the xbox one not the 360. I have tried clearing the xbox one cache already multiple times 

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        7 years ago
        @KShub89 wrote:

        This is for the xbox one not the 360. I have tried clearing the xbox one cache already multiple times 

        @KShub89 

        Did you go to My Games & Apps>Highlight BF3>Press Start>Manage Game>Clear Game Saved Data? (Do it for both local and cloud. You will lose single player progress though)

        After that we recommend a true power cycle with these steps below.

        Power Cycle the Console

        1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
        2. Unplug the console's power cable. Wait 10 seconds.

        Important Be sure to wait 10 seconds. This step resets the power supply.

        1. Plug the console power cable back in.
        2. Press the Xbox button on your console to turn on the Xbox One.

        Clear Mac Address

        1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

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