Forum Discussion

7 years ago

xbox one battlefield 3 existing player profile data appears to be damaged and ca

Have deleted the game and my game save reinstalled and ran the game. Still have the same problem with it saying "Battlefield 3 existing player profile data appears to be damaged and cannot be used." ...

battlefield 3

EA_Blueberry

Community Admin

6 years ago

For help with your Xbox Gamertag you'll want to reach out to our friends at Xbox Support. It's unfortunate to hear what's happening to you on your end, please keep us updated on the results.

Click here to speak with Xbox Support

Gromitslayer4

6 years ago

I had the same issue! I just fixed it myself

load up your Xbox

settings-

storage-

then press clear Xbox 360 local data

what will happen is the cloud has a back up of your profile before it got corrupted. When you delete the 360 local data from Xbox one. It will re-sync with bf3 your profile from the cloud. It will restart your Xbox and you might need to sign into your Xbox live from both the Xbox one hub and Xbox 360 hub then

open bf3-

it will show you the message again but it will be fixed. It will tell you that you have unlocked the dlc but that’s normal.

This is worked for me I had the exact same message so give it a try!

KShub89
6 years ago
This is for the xbox one not the 360. I have tried clearing the xbox one cache already multiple times
- EA_Blueberry
  Community Admin
  6 years ago
  @KShub89 wrote:
  
  This is for the xbox one not the 360. I have tried clearing the xbox one cache already multiple times
  
  @KShub89
  
  Did you go to My Games & Apps>Highlight BF3>Press Start>Manage Game>Clear Game Saved Data? (Do it for both local and cloud. You will lose single player progress though)
  
  After that we recommend a true power cycle with these steps below.
  
  Power Cycle the Console
  
  Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  
  Unplug the console's power cable. Wait 10 seconds.
  
  Important Be sure to wait 10 seconds. This step resets the power supply.
  
  Plug the console power cable back in.
  
  Press the Xbox button on your console to turn on the Xbox One.
  
  Clear Mac Address
  
  Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
  - KShub89
    3 years ago
    3 years later and this still does not work properly and have never found a solution.