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KShub89's avatar
KShub89
7 years ago

xbox one battlefield 3 existing player profile data appears to be damaged and ca

Have deleted the game and my game save reinstalled and ran the game. Still have the same problem with it saying "Battlefield 3 existing player profile data appears to be damaged and cannot be used." ...
battlefield 3
KShub89's avatar
KShub89
7 years ago

This is for the xbox one not the 360. I have tried clearing the xbox one cache already multiple times 

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago
@KShub89 wrote:

This is for the xbox one not the 360. I have tried clearing the xbox one cache already multiple times 

@KShub89 

Did you go to My Games & Apps>Highlight BF3>Press Start>Manage Game>Clear Game Saved Data? (Do it for both local and cloud. You will lose single player progress though)

After that we recommend a true power cycle with these steps below.

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.
  • KShub89's avatar
    KShub89
    4 years ago

    3 years later and this still does not work properly and have never found a solution.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, @KShub89 

    I know you are on Xbox One. Do you happen to have an Xbox 360 laying around?

    Curious if you are able to load up your profile on that and clear the cache like the other players was successfully able to do and load into the game on that console to see if syncing up with the servers there repairs this error. 

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