Xbox One: Doesn't EA/Dice care about their customers?

I don't have a solution or anything but I agree with you. And I noticed you posted this like 3 days ago, and EA didn't even bother to try to reply with some type of word on what's being done about this. Now maybe they just didn't get to you yet but maybe they're too much of cowards to reply because they have no idea what they're doing and don't understand what it means to run a company.