Only premium members have access now to China Rising if you are a premium player and you can't download it then I am afraid you will need to contact Origin/EA support again sorry
if this helps pleas give XP to my account thanks
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im not a premieum member, but the code doesnt work
Then
For this you will need to contact Origin/EA support they will gladly help you whit this problem https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you
you can not do more sorry and wait till the launch time as you are not the premium member this maybe what is causing your problem
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here
