Forum Discussion

Anonymous's avatar
Anonymous
12 years ago
Solved

"Your request could not be processed. We're unable to verify this credit card"

Greetings,

Some expert advice is required here, thank you.

I am actively attempting to purchase the game Battlefield 4, now during its 50% sale.

My son informed me of the sale and we agreed that I shall purchase it for him as reward for recent progress in school, however I can't. 

The error message listed as subject is what I get whenever I try to complete a purchase.

"Your request could not be processed. We're unable to verify this credit card"

I have tried to complete the purchase from within Origin's client, from Origin's Web-page as well as on the Battlefield site.

I have checked my account balance to confirm that I have the funds.

I have contacted my bank and they acknowledged that everything is working fine.

I made several other online purchases in order to rule out any issue with my card.

I have tried three different browsers, Firefox, Chrome and I.E.

I have attempted to purchase other things from the Origin store, same error regardless of product.

I have attempted various "fixes", proposed by EA Staff, such as tampering with Java, try to add payment information prior to adding a product to my cart, etc etc etc.

I have also tried to complete the purchase with four other cards, but nothing works!

In addition, I've waited for "Live Chat" for one hour, when the states waiting time is under 5 min.

 

We're both incredibly disappointed with Origin as a service and this is not the first time we've had major issues with it. 

If nothing is done soon, we are ready to turn else where with our money and loyalty and part from Origin for good. 

 

Regards, F.

18 Replies

  • i know it's been awhile since the original post, but i just had this "we're unable to verify this credit card" problem starting feb 16/15, knew my card was good, contacted my cc provider, spoke to ea support via online chat.... nothing worked but read a post after clicking on one of the results on google after searching "we're unable to verify this credit card" ... apparently it happens alot to origin customers because that part is filled in automatically... anyways, came across a reply marked solved stating that purchasing a digital pc code from amazon would work.  probably would have if i didn't live in canada but clicked on another link that led me to greenmangaming.com .  just purchased, and can confirm everything works... standard account setup, cc info submission through greenmangaming.com, and the cc that couldn't be verfied by ea/origin the first 10-87 times will work the first time with these guys and you'll instantly receive a product code that you click and paste into the redeem product code box in the Origin client.  couple of clicks later you'll be rewarded with a shiny new premium label under your player name when you log in and 38?? (that's what i got) battlepacks .. mostly garbage dogtags as far as i can tell so far after opening 10 or so.  there's a few gold battlepacks in there at least for those who haven't unlocked all the bling for their gats and i've yet to login in a mp game on one of the expansion maps i should apparently now have access to, but, i'll be back if it doesn't work....  i've honestly never posted an online reply/solution/question/observation..anything..i don't even have a damn facebook page but felt compelled to hopefully help someone here.  hopefully someone who works at ea/origin in the programming cc verification software department.  thank you ea/origin for making me look like an idiot by phoning my cc provider 3 times accusing them of placing holds on my videogame cc purchases online.  i think you owe me some redeemable game codes.  or at least increase my k/d percentage to something respectable..... please.

  • Anonymous's avatar
    Anonymous
    11 years ago

    OK GUYS IDK IF THIS WOULD WORK FOR EVERYONE, BUT I BEEN HAVING THIS PROBLEM FOREVER. I JUST PUT SPACES BETWEEN EVERY SET OF NUMBERS LIKE HOW IT COMES UP ON THE CARD ITSELF AND IT TOOK IT INSTANTLY I ALMOST CRIED I WAS SO HAPPY. I HOPE THIS HELPS.

  • Anonymous's avatar
    Anonymous
    9 years ago

    How to fix this please tell me? =(

     It worked before with my older card but when i deleted the old card details for new card, Now both cards do not work.

  • still experiencing this problem in March 2020 when trying to purchase a sims expansion set. EA keeps attempting to charge my credit card $1 for each attempt at purchasing, so i dont understand why it has all the right information to be able to charge me a dollar, but cant make the full purchase.

    i have called EA support, and my credit card, both claim it is a problem with the other company. I've been told to wait 48hours and try again, though i dont see how this will change anything.

    i am wondering if it can't verify my credit card because i am in Canada and EA is trying to process it in the US. either way it should not be THIS difficult to make a purchase. 

    maybe the pirates life, is the life for me. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago
    I'm closing this thread to stop it being necroed.

    If you have any issues with Battlefield 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

    /Atic

About Battlefield Franchise Discussion

Discuss Battlefield games in this community forum.133,656 PostsLatest Activity: 4 hours ago