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Migmi2's avatar
Migmi2
2 years ago

"Your trial has ended" even though I own Battlefield 1

Hello, this happened several days ago and I asked in EA Help, but I didn't get any kind of reply or notification anywhere so I'm asking here.

I have been playing Battlefield 1 since years ago with no problem, but while I was playing on the 29th of August I recieved a message in the bottom right of my screen saying that my trial will end soon. Minutes later it kicked me and I can't enter anymore even if I own Battlefield 1 with all its expansions.

I have not changed any information of my account nor did anything lately so I don't understand why all of a sudden I can't play my favourite Battlefield game.

Will you be able to fix it?

Thanks.

battlefield 1

19 Replies

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  • SharpGoblin's avatar
    SharpGoblin
    Legend
    2 years ago

    Hi @taranozawr ,

    from my experience with cases, the message saying that he case needs to be resumed, seems to always be there, no matter what you do.

    This confused me too, when I had to open my first support case.

    If you have sent your support inquiry, you should not have to do anything further. You will get a reply from the support.

    I might take a couple of days though.

    If they need some more information about your issue, they will e-mail you about it.

  • HUN_gattaca_lg's avatar
    HUN_gattaca_lg
    Seasoned Ace
    2 years ago

    @Taskebap 
    In the summer of 2021, I also received the Amazon Prime free gift code. I tried it (it worked with Origin without any problems) and logged in with the new EA App on that profile, it allows me to download BF1 game.

  • gurkanCPT's avatar
    gurkanCPT
    2 years ago

    The issue is not related to any problem originating from our computer. It concerns the registration of Battlefield 1 game on our account as a trial version. However, no one from the support team is making an effort to rectify this situation. Instead, they keep suggesting different solutions. 

  • HUN_gattaca_lg's avatar
    HUN_gattaca_lg
    Seasoned Ace
    2 years ago

    More computers, more profiles (email addresses), more clients (Origin, EA app) could be a problem, I think?

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 years ago

    @Migmi2 You will need to speak with EA Help. This is something they'd need to resolve on your account.

  • Migmi2's avatar
    Migmi2
    2 years ago

    Writing this in case anyone is having the same problem in the future.

    EA will do ABSOLUTELY NOTHING to help you. They mark your case as closed or fixed and move on. I have weekly messaged them everywhere. They don't even answer.

    Today a message popped in for me to pay around 25€ per year to play MY game.

    My expectations for EA were low but OMG... So if you have this issue with any of your games consider it gone forever even if you paid for all the DLCs.

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