Accidental BFV In-Game Purchase with Coins
I don't know if I can be helped with this. I accidentally made an in-game purchase in BFV using the in-game coins. I was browsing the armory and I went to click the next tab and suddenly I was the pr...
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I accidentally bought the Allied Writer set and I did it last night at around 8:00-9:00 PM EST. I edited this responds because I went back and looked at the email that was sent to me by EA support after the chat session I had with an EA Rep.
EDIT: I went back and looked at the chat log and I see it happened right around 8:38pm, give or take 5 minutes or so. I logged out right afterwards and opened a sup[port ticket with EA. Ticket#45172278
EA_Atic
DICE Team
DICE TeamThanks for the information!
Unfortunately, we won't be able to refund the purchase of the items or the coins, sorry.
For how this flow is working with buying items, I have raised it with the team.
/Atic
This is very disappointing as it took me a LONG time to earn the coins I had. Now I will not be able to unlock the weapon and vehicle specializations and I will ALWAYS be at a disadvantage in game. So now I have to decide if I want to continue playing this game at all. I haven't even started using any of the vehicles and now there's no point as I will not be able to afford the specialization upgrades all because the purchase button is right above the Cancel button in the UI.
Count me as a very disappointed customer at this point.
EDIT: I would honestly have no issue with the "inability' to refund coins if they were only used for purchasing cosmetic items. Unfortunately they are also tied to in-game performance upgrades in the specializations of each weapon and vehicle. Coins are NOT easy to earn and the fact that a simple clicking error can completely wipe out a player's balance of these is a serious issue.
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