Annoying no assignements issue + didn't get my free stuff with pre-ordering

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RX 580
Enter RAM memory size in GB 8GB
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Assignements + Armory
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug I bought BFV Standart version like 1 weeks ago from another site. I'm experiencing no special assignments issue. Apart from this I didn't get my 1 free paratrooper outfit when i bought the game.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I don't know
What happens when the bug occurs? I didn't get my free stuff + assignements
What should be happening instead? I can get my free stuff + assignements

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I bought BFV Standart version like 1 weeks ago from another site. I'm experiencing no special assignments issue. Apart from this I didn't get my 1 free paratrooper outfit when i bought the game.