Forum Discussion

wangenyang21's avatar
wangenyang21
Seasoned Novice
5 months ago

Battlefield 5 bans

Unable to submit an email to lift the ban
wangenyang21's avatar
wangenyang21
Seasoned Novice
5 months ago

I suspect that there is no customer service or that the customer service is not human, but rather a robot. Every reply is the same sentence. One word is not bad.

ElliotLH's avatar
ElliotLH
Hero+
5 months ago

wangenyang21 what are they responding with?

Also, all ban appeals are reviewed by real people. The ToS team doesn't use AI, but they do use template replies to keep information consistent.

  • wangenyang21's avatar
    wangenyang21
    Seasoned Novice
    5 months ago

    All replies are the same

    • ElliotLH's avatar
      ElliotLH
      Hero+
      5 months ago

      In that case, I'm sorry to say they won't lift the ban or accept any further appeals from you. 

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