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woitaz's avatar
woitaz
5 years ago
Solved

Battlefield 5 error -32504

I'm havin a problem with playin online BF5

When i try to connect online gam in weekly tasks, im either recieving an -32504 error matchmaking or connecting but I have a black screen, though i see chat, game is on.

Nothing changes (still black screen) till i got kicked for AFK.

  • woitaz's avatar
    woitaz
    5 years ago

    @EA_KentProblem solved by itself. I've looked at problems reported with BF5 on speedtest.net, and switched with VPN to location witout problems. There was a high ping, but playable. Next day problems stopped. Athough, thank You.

    Ps. Problems with my connections was the forst thing i've checked. None found.

15 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @woitaz, 

    Would you mind if we try out some troubleshooting steps to see if we can help out with the issues you've been seeing? I'd recommend starting off with the basic connectivity steps over at the EA Help website. 


    Let me know if you're still running into the same error or black screen issues after that. Thanks!

    /Kent

  • woitaz's avatar
    woitaz
    5 years ago

    @EA_KentProblem solved by itself. I've looked at problems reported with BF5 on speedtest.net, and switched with VPN to location witout problems. There was a high ping, but playable. Next day problems stopped. Athough, thank You.

    Ps. Problems with my connections was the forst thing i've checked. None found.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @woitaz 


    Got it, thanks for following up! I'm glad to hear it's working better now. 👍

    /Kent

  • buckiebull's avatar
    buckiebull
    4 years ago

    Problem with my Origin as all my games have disappeared from 'My Library' but i can open BFV from the Home screen but when match making attempts i get an Error -32504

  • buckiebull's avatar
    buckiebull
    4 years ago

    Ok i'm able to play BFV now but all my bought games have still not returned in my account!

  • ElliotLH's avatar
    ElliotLH
    Hero+
    4 years ago
    @buckiebull For account related problems you would need to contact a Game Advisor.

    You can either open a case at help.ea.com/contact-us or send a message to @EAHelp on Twitter.
  • A_al_K_pacino_A's avatar
    A_al_K_pacino_A
    Seasoned Veteran
    4 years ago
    I've been having connection issues with both Bfv and BF1. I guess I'm not alone because it's showing very few servers up at all.
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @A_al_K_pacino_A, 


    We saw some similar reports yesterday. If you're still not seeing many servers up can you let me know which platform you're playing on? 

    /Kent

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