I'm havin a problem with playin online BF5When i try to connect online gam in weekly tasks, im either recieving an -32504 error matchmaking or connecting but I have a black screen, though i see chat, game is on.Nothing changes (still black screen) till i got kicked for AFK.

@EA_KentProblem solved by itself. I've looked at problems reported with BF5 on speedtest.net, and switched with VPN to location witout problems. There was a high ping, but playable. Next day problems stopped. Athough, thank You.Ps. Problems with my connections was the forst thing i've checked. None found.

Battlefield 5 error -32504 | EA Forums

15 Replies

EA_Kent
Community Manager
5 years ago
Hi @woitaz,

Would you mind if we try out some troubleshooting steps to see if we can help out with the issues you've been seeing? I'd recommend starting off with the basic connectivity steps over at the EA Help website.

Let me know if you're still running into the same error or black screen issues after that. Thanks!

/Kent
woitaz
5 years ago
@EA_KentProblem solved by itself. I've looked at problems reported with BF5 on speedtest.net, and switched with VPN to location witout problems. There was a high ping, but playable. Next day problems stopped. Athough, thank You.
Ps. Problems with my connections was the forst thing i've checked. None found.
EA_Kent
Community Manager
5 years ago
@woitaz

Got it, thanks for following up! I'm glad to hear it's working better now. 👍

/Kent
buckiebull
5 years ago
Problem with my Origin as all my games have disappeared from 'My Library' but i can open BFV from the Home screen but when match making attempts i get an Error -32504
buckiebull
5 years ago
Ok i'm able to play BFV now but all my bought games have still not returned in my account!
ElliotLH
Hero+
5 years ago
@buckiebull For account related problems you would need to contact a Game Advisor.

You can either open a case at help.ea.com/contact-us or send a message to @EAHelp on Twitter.
A_al_K_pacino_A
Seasoned Veteran
5 years ago
I've been having connection issues with both Bfv and BF1. I guess I'm not alone because it's showing very few servers up at all.
EA_Kent
Community Manager
5 years ago
Hey @A_al_K_pacino_A,

We saw some similar reports yesterday. If you're still not seeing many servers up can you let me know which platform you're playing on?

/Kent
A_al_K_pacino_A
Seasoned Veteran
5 years ago
@EA_Kent played a couple of hours ago and had no problems.
EA_Kent
Community Manager
5 years ago
@A_al_K_pacino_A

Good to know, thanks! 👍

/Kent