Battlefield V Digital Deluxe Upgrade Early Access Doesn't Work
Product: Battlefield V
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One X
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? The Microsoft Store / @purchase
Please select your region North America
On which server did this happen? N/A
When did this happen? (dd.mm.yy hh:mm) That last two days.
Summarize your bug After buying the Deluxe Edition upgrade, early access is not unlocked. I bought the digital code for the Digital Upgrade from Amazon. I've applied that code and it lists Deluxe Edition as an add-on, however I'm still unable to start the game, instead getting the message that indicates I'm trying too early because the game hasn't been released. The issue is that there are two different product SKUs in the store, both with the same name (Battlefield V Deluxe Upgrade), but only the one that is prominently offered in the Microsoft Store actually confers early access; the other one, the one unlocked with the external code from Amazon (and other stores according to online anecdotes), does not confer that early access.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Use a Deluxe Upgrade digital code from Amazon and attempt to run Battlefield V.
What happens when the bug occurs? The game will not launch.
What should be happening instead? The game should launch as I'm entitled to early access with the Deluxe edition.
I can provide additional proof of what I'm saying about the two SKUs/Products in the store if you ned. I can find no unique identifiers that would allow me to give you a distinction between the two. The one bought from Amazon has no description while the other one does.
