Forum Discussion

LSKone's avatar
LSKone
Seasoned Rookie
5 years ago

BF5 Main Menu Icons not showing

So, I have a problem since a couple of weeks. The Main Menu is not showing any Icons and/or graphics.
It looks exactly like this.

It seems to be a known thing. If you look at the "old" Thread I linked, there' a dude who posted there on the 24th March (couple weeks back) so I assume it must be Server-sided since I am not the only one having this problem.
All I can say it was fine a couple weeks back.

BUT I think it might have to do with that new EA Desktop App. I was (!) using EA Play on Steam, then I cancelled it because it got part of gamepass, and then I got the EA Desktop App from gamepass, and just continued playing from there (no reinstalls were necessary). I think this is were the problems begun.

I already tried this:
- Uninstalling the Steam Version and then installing the EA Desktop Version;

- Deleting Battlefield V Folder in Documents;

Nothing worked thus far.

Please advise, thank you.

8 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @LSKone, 

    Thanks for the details!

    Can we try a few things to see if we can fix this here? First, can you try clearing the cache for the EA Desktop client to see if that helps? For more information on how to clear it check out the EA Help website. 

    Please let me know if you're still seeing the same issues with BFV afterward. Thank you!

    /Kent

  • LSKone's avatar
    LSKone
    Seasoned Rookie
    5 years ago

    Hi,

    so the guide you sent me must be incorrect.
    It tells you to delete ALL the files and folders inside the EA Desktop folder, which basically just deletes the whole App (not just the cache).
    (Also, it wants you to delete a folder called EALauncher in Appdata - there is no such folder.)

    Now, my gamepass app throws numerous errors at me, I assume because of the missing EA Desktop client.

    So, I can't log back into EA desktop, it's not there anymore.

    It made the problem even worse. I can not reinstall the client, because when I start the installer it says that the app is installed, but I just deleted it.

    So yeah, I restored the EA Desktop folder from Program Files. The stuff in Appdata stays deleted.

    Everything works again, but the problem is still there. It didn't fix anything.

    Let's try something else 😉

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @LSKone 


    Thanks for giving it a shot. 

    When you have the chance can you report this over at the Bug Reports & Technical Issues board for the EA Desktop client? We're using that board to collect more information on issues with the client, so that would be the best place to track this for investigation. 

    /Kent

  • TTZ_Dipsy's avatar
    TTZ_Dipsy
    Hero+
    5 years ago

    Could this be similar to other end of round visual bugs?

    Can you try refreshing your DirectX cache and see if anything changes?

  • IIPrest0nII's avatar
    IIPrest0nII
    Hero (Retired)
    5 years ago

    For the menu icons bug, please do the following:

    Go to My Documents>>Battlefield V and delete Twinkle folder from this directory. This should help.

  • LSKone's avatar
    LSKone
    Seasoned Rookie
    5 years ago

    Hi, as I've already written in my original post, I already did that (multiple times).

    Sadly, it did not help.

About Battlefield V

Join the Battlefield V community to learn all you need to know. Find game information and updates, talk tactics and share Battlefield moments.15,544 PostsLatest Activity: 19 minutes ago