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gazwhereuat's avatar
gazwhereuat
6 years ago
Solved

BF5 Xbox One X glitching online

When playing online I have been experiencing issues over the last two days.  When the game loads the screen looks in low resolution and at the players are blocky with no detail on them.  The players ...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hey @gazwhereuat. 

    Some of what you've described does sound like it might be connection related. Let's try running through some steps to see if we can help get that fixed here. When you've got the chance I'd recommend starting with the Basic Connection Troubleshooting steps over at the EA Help website. 

    If you're still seeing any issues after that check out the Xbox-specific steps as well. Let me know if you're still having any trouble afterward. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hey @gazwhereuat. 

Some of what you've described does sound like it might be connection related. Let's try running through some steps to see if we can help get that fixed here. When you've got the chance I'd recommend starting with the Basic Connection Troubleshooting steps over at the EA Help website. 

If you're still seeing any issues after that check out the Xbox-specific steps as well. Let me know if you're still having any trouble afterward. 

/Kent

wesxme's avatar
wesxme
6 years ago

Having the same issue on xbox one x and I've already port forwarded all ports recommended through the ea site and restarted console and router several times.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago
    @wesxme wrote:

    Having the same issue on xbox one x and I've already port forwarded all ports recommended through the ea site and restarted console and router several times.

    Have you had a chance to try clearing your console's alternate MAC address to see if that helps? That might do the trick in this case. 

    Open up your Xbox Settings, then go to Network Settings. From there go to Advanced Options and select Alternate MAC Address Clear. The Xbox will then restart. Let me know if you keep seeing the same issues after that. 

    /Kent

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