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Penfoldwarrior12's avatar
1 day ago

Unable to matchmake with full access to game

I tried to enter matchmaking on battlefield 5 and it recognised me as a trial player even though I have full access to the game…

3 Replies

  • forget matchmaking go to advanced search and select a server specifically, better close with faster ping times. matchmaking is bugged.

  • Hi Penfoldwarrior12​,

    If you're seeing a message that you're a trial player, then you have a trial status set on either your EA or Xbox accounts. You'll need to contact EA Help and potentially Xbox Support for assistance with that, as it's something they'll need to change on your account itself. 

    These links should take you to the relevant sites, and I'd recommend starting with EA Help. 

    EA Help: Official support

    Xbox Support 

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