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Dirhoun's avatar
Dirhoun
Seasoned Novice
4 years ago
Solved

BFV CTDs on launch after getting new monitor

I recently bought the LG 27GN800-B. After I started using it, I can't play BFV anymore. When I launch the game, I'll see a black screen with the loading icon in the top right and then it just crashes to desktop. I re-installed the game and the problem persists. The monitor I had before this one was the Acer XG270HU.

  • Dirhoun's avatar
    Dirhoun
    4 years ago

    Hi @EA_Kent , I spoke with EA Support via chat and I did the clean boot solution. Honestly not sure what is it that was interfering with my game since I ended up re-enabling everything, but after that it seemed to work, so I'm actually going to go ahead and close this out, thank you.

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Nehroi, 

    I'm wondering if it might be driver-related. Have you checked to see if there might be any updates available for your video drivers? You can find more details on how to update them at the EA Help website. 

    Let me know if you're still seeing any crashes after that. Thanks! 

  • Dirhoun's avatar
    Dirhoun
    Seasoned Novice
    4 years ago

    Hi @EA_Kent , I spoke with EA Support via chat and I did the clean boot solution. Honestly not sure what is it that was interfering with my game since I ended up re-enabling everything, but after that it seemed to work, so I'm actually going to go ahead and close this out, thank you.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Nehroi 

    Thanks for following up and letting me know! I'm glad to hear it's working for you now. 👍

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