No error message.
No correlating events leading up to the crash-- happens whenever and wherever.
What troubleshooting can I do? It's a brand new xbox and a digital copy of the game....
Community AdminI play on Xbox One too and when it crashes to the home screen that could be a caching issue. A simple power cycle usually does the trick and you should notice an immediate performance boost. Let us know if you're still getting the crashes after trying those steps.
Power Cycle the Console
Important Be sure to wait 10 seconds. This step resets the power supply.
Thanks for your response! I will give that a try, and accept your response as the solution if it works.
However, it opens some new questions...
I have other games, physical and downloaded, and have never had this issue with any of them. Before BFV, I've never had to turn my xbox off to resolve a crashing issue:
- Is this a problem with BFV's optimization?
- Is this something that is going to be fixed, or am I going to have to fully power down my xbox every few hours to combat this?
- is this a known issue, or am I alone on this? (I didn't see any other instances when I checked prior to posting, but maybe you have seen something?)
Thanks in advance for your time!
Community AdminI've personally had this happen to myself with other non-EA titles as well, so results can vary based off one's experience with the console. If you're running a lot of apps or games in the background before launching a new one, that can increase the chances of a crash since the system has to simultaneously run all those games at the same time in the background. You'll want to make sure you manually exit all games before launching a new one (not sure if that's being done or not, but it's a great tip!)
You shouldn't have to do this that often. I give my console a power cycle every month or so just to keep it fresh. It won't hurt the console at all.
Do you have the game installed on an external hard drive? If so, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.
@EA_Blueberry wrote:I've personally had this happen to myself with other non-EA titles as well, so results can vary based off one's experience with the console. If you're running a lot of apps or games in the background before launching a new one, that can increase the chances of a crash since the system has to simultaneously run all those games at the same time in the background. You'll want to make sure you manually exit all games before launching a new one (not sure if that's being done or not, but it's a great tip!)
You shouldn't have to do this that often. I give my console a power cycle every month or so just to keep it fresh. It won't hurt the console at all.
Do you have the game installed on an external hard drive? If so, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.
I never run more than 1 game or app at a time. Only Battlefield is running when it crashes. It is installed on the internal hard drive. I don’t even have an external. This is a recurring issue for others as well on the Xbox one. I’ve seen multiple post about this on on this forum as well as others such as reddit. It’s frustrating that EA continues to ignore it and blame it on hardware issues. As I said before this is not a problem with any other game I play. Only battlefield and it’s tonthe point that I can’t even make it through a single match.
