Broken Rank Advancement

Thanks for the further details, we are still working to resolve the issues and looking into individual cases. Thanks for all the support and patience! 

Got the same Problem, Reached rank 20 medic no weapon or assignment. 

Hi, please could my case be checked? A number of Assault class unlocks and the MG34 are all locked for me.

Hey @EA_Unity, please could you check my account?

I spent all day grinding medic for the thompson machine gun, but it is stuck locked at level 20 ☹️

I have gone and completed other grand operations after reaching level 20.

Thankyou!

Im currently having the same problem, got to level 20 medic and left to equip my thompson but now its locked. I also dont have access to any of the medic assignments now.

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@EA_Unity wrote:

Thanks for the further details, we are still working to resolve the issues and looking into individual cases. Thanks for all the support and patience! 

WORKS NOW!!!! THANK U SOOO MUCH GUYS!!!!!

i'm Rank 20 Assault and the last weapon didn't show up 

I also have a problem regarding The support Lvl 20 MG42 ☹️

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@Mussebiten wrote:

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@EA_Unity wrote:

Thanks for the further details, we are still working to resolve the issues and looking into individual cases. Thanks for all the support and patience! 

WORKS NOW!!!! THANK U SOOO MUCH GUYS!!!!!

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Hey, did you also get the level 20 assignment as well? Still waiting on my gun to be unlocked ☹️

still no gun or assignment at level 20 here :/ played multiple games/relogs since yesterday afternoon

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@ArsenceUK wrote:

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@Mussebiten wrote:

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@EA_Unity wrote:

Thanks for the further details, we are still working to resolve the issues and looking into individual cases. Thanks for all the support and patience! 

WORKS NOW!!!! THANK U SOOO MUCH GUYS!!!!!

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Hey, did you also get the level 20 assignment as well? Still waiting on my gun to be unlocked ☹️

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No doesnt seem so but im fine with that for now

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@Mussebiten wrote:

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@ArsenceUK wrote:

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@Mussebiten wrote:

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@EA_Unity wrote:

Thanks for the further details, we are still working to resolve the issues and looking into individual cases. Thanks for all the support and patience! 

WORKS NOW!!!! THANK U SOOO MUCH GUYS!!!!!

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Hey, did you also get the level 20 assignment as well? Still waiting on my gun to be unlocked ☹️

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No but who cares haha

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I do, you get to unlock the epic soldier skins :D 

Hey everyone,

Update on the issue: 

EA support can no longer help you with the missing items, for to why ( we are working on a fix) please read below update about the issue:

• Rank 1-19 Unlocks - No access to unlocked weapon after ranking up and leaving mid-game
• Players leave mid round after getting notification of their rank-up. In doing so, they don’t see their rewards in the UI, as it appears they’re still locked
• If you are ranking up between ranks 1-19, items are unlocked upon your next rank up.
• Status: Fix verified and coming in an upcoming server update (no need for client download).
• Workaround: Once the server you were playing on finishes and heads to EoR, the weapon should unlock. If you join another map before EoR on another server, you may have to play until the NEXT rank to unlock the item. So for example, if you unlock the MP40 at rank 4, you would have to play to rank 5, then the backend system updates you unlock.

• Rank 20 Unlocks - No access to unlocked weapon after ranking up and leaving mid-game
• Players leave round mid-game to use their new shiny awesome rank 20 weapon. However, because they left mid round, it’s locked. Because there’s no rank 21, the backend can’t check on the next rank.
• Status: Fix verified and coming in an upcoming server update (no need for client download).

Update regarding the rank 20 item issue: 

We have pushed a fix to address the issue with Rank 20 rewards. If you are missing your rewards for Class Rank 20, please play a match to completion and the Rewards should drop into your Armory. 

Thanks you for patience.

/Atic

@EA_Atic
They just said that they`re going to send the information to the developers, so they can fix it for the next patch.
Didnt get fixed.

Support was able to give me my gun but not the level 20 assignment for the cosmetic items. Please continue looking into fixing this issue! 

I am having the same problem with Lv. 20 support. when I unlocked the MG42/ outfit assignments last night I jumped out of the round only to find its still locked. Says it will be available next round and locked in company with no assignment for the outfit showing up either. I have played many matches and re logged, played other classes etc.. nothing so far :< Any new on a fix for this or if it will be in the Day 1 patch, which I'm guessing is coming out on Nov. 15? Thanks for the help and updates!

@EA_Atic

I contacted support and they were able to give me the level 20 weapon that was missing,

However they were not able to resolve the missing assignment ☹️

For anyone having the issue of locked weapon. Try just jumping in and out of servers. Just join and quit a couple times. Mine was still locked in game but when i quitted this time it unlocked🙂

Support told me to delete the Origin cache folder in Appdata and restart my PC. Didn't work ;/

@EA_Atic@EA_Unity That didn't work. This is what the dude said:

I was able to get my MG42 unlocked via support! however outfit "hades" assignments seem to be bugged still? Thanks for the help!