Broken Rank Advancement
Product: Battlefield V Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number GTX 1080 Enter RAM memory size in GB 32 Which part of the game is the issue happening in? Gam...
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EA_Atic
DICE Team
DICE TeamHey everyone,
Update on the issue:
EA support can no longer help you with the missing items, for to why ( we are working on a fix) please read below update about the issue:
- Rank 1-19 Unlocks - No access to unlocked weapon after ranking up and leaving mid-game
- Players leave mid round after getting notification of their rank-up. In doing so, they don’t see their rewards in the UI, as it appears they’re still locked
- If you are ranking up between ranks 1-19, items are unlocked upon your next rank up.
- Status: Fix verified and coming in an upcoming server update (no need for client download).
- Workaround: Once the server you were playing on finishes and heads to EoR, the weapon should unlock. If you join another map before EoR on another server, you may have to play until the NEXT rank to unlock the item. So for example, if you unlock the MP40 at rank 4, you would have to play to rank 5, then the backend system updates you unlock.
- Rank 20 Unlocks - No access to unlocked weapon after ranking up and leaving mid-game
- Players leave round mid-game to use their new shiny awesome rank 20 weapon. However, because they left mid round, it’s locked. Because there’s no rank 21, the backend can’t check on the next rank.
- Status: Fix verified and coming in an upcoming server update (no need for client download).
Update regarding the tank 20 issue:
We have pushed a fix to address the issue with Rank 20 rewards. If you are missing your rewards for Class Rank 20, please play a match to completion and the Rewards should drop into your Armory
Thanks you for patience.
/Atic
@EA_Atic wrote:Hey everyone,
If you're still missing you items from talking to EA support can you please contact them one more time. We have worked with EA support and updated our processes, so they should be able to help with these cases now.
If you don't have any luck with this, please reach out to me and we can look into this more closely.
Thanks you for patience.
Edit: Clarification if you are missing items before max rank you should get the item after playing around.
/Atic
I'm losing patience with support. I've gone through several chats now, with varying degrees of success. One of them managed to add the wrong assignment, but none of them have managed to actually add the content that I'm missing. They did manage to reset my weapon specs on the gun in question and make me waste a good 2000 company credits. So now my game is just as broken, but I've wasted time and ingame resources.
The last rep disconnected my chat when I told them that they were unsuccessful, and told me that I was continually requesting something that they had already informed me was impossible, which is certainly not what happened. They told me that the content was delivered to my account, and disconnected my chat immediately when I told them that it was not. All they did was manage to deliver the M1907 to my account for a third time, resetting the specializations AGAIN.
COME ON GUYS... what is going on? And why does this say SOLVED at the top of the page?
I contacted support one more time yesturday. He unlocked it and fixed it for me 🙂
@Roger_Risa wrote:I contacted support one more time yesturday. He unlocked it and fixed it for me 🙂
I don't get it. I just got off of my fifth support chat, elevated to a supervisor, and he told me that it's IMPOSSIBLE for them to add content. This is after one of the other reps already added the WRONG ASSIGNMENT. So, they clearly can, and he gives me this:
"Since you are requesting for something that I have already informed you is not possible from our end, I am forced to close this chat session. Please feel free to contact us again should you require any assistance. Thank you for contacting Electronic Arts support. Have a nice day."
And abruptly ends the chat. Can you guys establish better communication with different support teams? Because it sucks.
I already spent too much time on this. I feel like this should be documented in the progression tree.
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