Can't play BF1 & BFV on Steam
I've bought battlefield 1 (steam) and battlefield V and I can't even play it? Some of my games just refuse to launch without any messages (not just the ones mentioned). I want a fix or a refund.
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @Pooviee Can we try going through the following steps?
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- Run the System File Checker tool then Check for Windows and GPU updates
- Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings
- Guide for Troubleshooting Graphics issues
- Check for other applications that may be limiting EA App or Game performance
Thanks!
@EA_Illium It didn't work ☹️
- EA_Illium
HI @Pooviee Can you try to put your device in a Clean Boot and then launch Battlefield? If this continues could we get a DxDiag?
Clean boot didn't work so I'm sending you the dxdiag
- EA_Illium
HI @Pooviee To check what is the error message you are seeing? Would it be possible to get a screenshot or video of it?
Also, can we try to Install/Repair your VC++ files for Battlefield and check if the error continues?
Thanks!
