Product: Battlefield V
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Pro
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Your Company
Please select your region North America
On which server did this happen? Not Sure
When did this happen? (dd.mm.yy hh:mm) 10/31/2019 9:26 a.m.
Summarize your bug On October 31 I purchased both the Chapter 5 Booster Pack and the Premium Booster Pack. When entering the game, none of the content showed up anywhere, so I played a couple of matches to see if that would help. It has been 10 days after that and the content has still not showed up, I contacted Battlefield Support 2 days ago and they said it was showing up on my account from their end, but I told them it was not showing on mine. They said it was probably some "syncing" issue/bug between my account and the game and suggested I post it as a bug here hoping it will gain traction. Looking at the forums, it seems a lot of people are having the same problem or similar problems regarding the booster packs. Hopefully, this issue will be resolved so we can get what we paid for.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Ask Battlefield V support or other players.
What happens when the bug occurs? Items that were purchased are not showing up.
What should be happening instead? Items should be showing up.
Below are some images that show the purchased booster packs and the torso skins showing that they are not there.
