I've tried doing this, but EA won't continue with the case unless I authorise it, and when I hit the button to do that, it sends me back to the community answers
How do you mean authorise it? I dont quite understand. You should be able to create the case without signing in at all, but I might be able to work out where it's going wrong if I know more.
When you follow the link from the email after making a case, it says you need to resume the case, but all this does is take me back to the community answers page and doesn't say how to contact EA
Got you, thanks for the info. Live chat might be better then. The "I need help restoring my progress in the game" should let you initiate one (again, try while logged out if it doesn't appear initially).
Thanks man, I'll give it a try and hope for the best
