Regarding submitting a new support case
I filed an appeal right after my account was permanently banned, yet there has been no progress for an entire month. My appeal status has remained "under review" without any further updates. Now I am trying to create a new support case, but the submit button does not respond at all after I fill in all information. Could you please let me know if this is a webpage bug, or if player appeals are no longer being accepted?
Battlefield V cannot launch after uninstalling Battlefield Lab
I am seeking assistance regarding a "DirectX device creation error" that renders Battlefield V completely unplayable. The error claims my NVIDIA GeForce RTX 4060 Laptop GPU does not support DirectX 11.0. Standard troubleshooting steps have failed to resolve the issue. I have already utilized Display Driver Uninstaller (DDU) to completely remove the NVIDIA drivers and performed a clean installation via the NVIDIA App. Additionally, I have cleared the EA App cache, verified the game file integrity on Steam, and reinstalled Battlefield V today, but the error persists and the game still will not launch. This problem originated last year after I participated in the Battlefield Lab alpha and beta test. Immediately following the uninstallation of Battlefield Lab, Battlefield V became entirely unlaunchable, producing this specific error. I do not have Battlefield 2042 or Battlefield 6 installed now, so I cannot confirm if other Frostbite engine titles are similarly affected. I have already researched this issue on the EA Forum and Reddit, and I noticed that other affected players seem to have no effective solution to this day: https://forums.ea.com/discussions/battlefield-v-en/after-deleting-bf6-beta-i-cant-play-bf5/12501303 https://www.reddit.com/r/BattlefieldV/comments/1t6xije/help_battlefield_v_showing_rtx_4050_does_not/ It appears that the uninstallation of Battlefield Lab inadvertently corrupted , DirectX components, or shared files, making the game unplayable. Because standard troubleshooting and driver reinstalls have proven entirely ineffective, I would appreciate any guidance on how to identify and rectify the specific underlying modifications caused by the test client. Thank you.
Corrupt Cloud data
My account has encountered an EC:10607 error, with the system indicating that the cloud data is damaged. I suspect that multiple device logins have caused an archive conflict. I have independently completed various actions, such as repairing game files, cleaning up EA’s cache, disabling OneDrive cloud syncing, and modifying the permissions of the archive folder. However, the issue remains unresolved. I request that staff manually clean up the damaged cloud archive for this game, with the hope that this will reset the cloud archive service. Edit: updated title for clarity
Game not loading
hey guys was wondering if i can get some help. Ive tried loading up bf5 multiple times and for some reason the game starts in windowed and just a black screen with the loading icon top right but after a couple seconds it all just freezes, i have seriously tried everything, ive googled it ive tried looking on ea website and nothing?, ive tried launching th game via ea app and steam ive tried by disabling my anti virus and putting it back on but nothing. I really hope someone can help me find a fix i just wanna play the game lmao. ill attach what the game looks like for me
Battlefield V was unjustly banned
My account was stolen in early 2024, and by the time I discovered it, the Battlefield V in my account had already been banned. I have no idea what happened. At that time, my account did not have multiple protections. I suspect that the other party stole my Outlook email account password and then used it to steal my Activision account. During the years when my account was banned, I have been appealing, but the issue has not been resolved. This not only prevented me from playing Battlefield V, but also left me feeling very depressed. I believe that the issues caused by account security should not be solely borne by me. Now that I have the conditions to activate multiple protections, I have been requesting the official unblocking of my account. Since 2024, I have applied for unblocking 20 times on the official website, but no one understands my situation. The official is also unwilling to send personnel to review my issues, and only appears to treat all banned individuals equally with colored glasses. Especially after the appeal at the end of last month, I received a reply in my email saying that they still believed their punishment for me was right, but on the official website, my ban record showed no ban history. I thought the authorities had brought me justice, but when I happily downloaded Battlefield V and restarted the game, the EA app prompted me that the game had been banned. I repeatedly refreshed the official website to check my ban record, but it kept showing that there was no ban record. At this moment, I finally understood that they had just closed the entrance for me to appeal, so I couldn't appeal anymore. It was really a good tactic. Ignoring my experience and even closing the entrance for my appeal is the behavior of the world's top gaming companies. When old games cannot create more benefits for them, they will no longer care about us players, and they may even be too lazy to spend time learning about your experiences. In their opinion, I should rebuild my account and purchase Battlefield V again, and then shut up. Actually, the cost is not high, but! If I really did that, then I would have compromised towards a wrong outcome! If every player compromises and does not receive proper and friendly treatment, what is the purpose of EA's existence? Just taking our money and then abusing and insulting us ordinary players? I will not compromise. I will keep every appeal email and fight against unfair rulings until the authorities realize his wrongdoing. Finally, I would like to reiterate my demand: to retract your erroneous judgment! Lift my five bans on the battlefield!
