Forum Discussion

JamesMB2002's avatar
6 years ago
Solved

Combined Arms disconnected

Product: Battlefield V
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Combined Arms
Please select your region Australia
On which server did this happen? Every mission when I click Play and it's loading
When did this happen? (dd.mm.yy hh:mm) 13.02.2002
Summarize your bug When ever I click to play on a Combined Arms mission, it loads but them disconnected even if I check my internet.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Play Combined Arms and try to load onto a game.
What happens when the bug occurs? At first, it show the map you are playing on and them a blank screen which is normal but them it show the loading icon along with the background theme and show it has disconnected.
What should be happening instead? The game should load and I will play normally with no problem.

Here are the screenshot of what I get when it happens, two of them .

  • Hi @JamesMB2002

    I'd like to try running through some troubleshooting steps to see if we can help with the disconnections you're seeing. A good place to start would be with the basic connection troubleshooting steps over at the EA Help website. 

    If you're still running into the same issue after that check out the PS4-specific steps as well. Let me know if you're still running into any of the same issues afterward. 

    /Kent

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @JamesMB2002

    I'd like to try running through some troubleshooting steps to see if we can help with the disconnections you're seeing. A good place to start would be with the basic connection troubleshooting steps over at the EA Help website. 

    If you're still running into the same issue after that check out the PS4-specific steps as well. Let me know if you're still running into any of the same issues afterward. 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Sure thing! Let me know if you're still running into any sort of connection issues after. 

    /Kent

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