Forum Discussion

Ussin's avatar
Ussin
6 years ago
Solved

Conditional unlock failed

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA 1080
Enter RAM memory size in GB 64G
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Conditional unlock
Please select your region Europe
On which server did this happen? Europe
When did this happen? (dd.mm.yy hh:mm) 23.03.2020
Summarize your bug My commando is level 20, but my unit is not unlocked At the same time, my level 8 weapons were not unlocked
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? My commando is level 20, but my unit is not unlocked At the same time, my level 8 weapons were not unlocked
What happens when the bug occurs? Conditional unlock failed
What should be happening instead? No reward

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My commando is level 20, but my unit is not unlocked At the same time, my level 8 weapons were not unlocked

  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hey @Ussin. 

    When you've got a chance please reach out to the EA Help website so they can pull up your account and take a look. They should be able to help with the missing rank unlocks. 

    You can find more information on how to set up a case with them over at the EA Help website. If you'd rather you can also contact them via Twitter or Facebook. The team who works on those channels should also be able to help with this. 

    /Kent

4 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Ussin. 

    When you've got a chance please reach out to the EA Help website so they can pull up your account and take a look. They should be able to help with the missing rank unlocks. 

    You can find more information on how to set up a case with them over at the EA Help website. If you'd rather you can also contact them via Twitter or Facebook. The team who works on those channels should also be able to help with this. 

    /Kent

  • JJ_DOOM1's avatar
    JJ_DOOM1
    6 years ago
    @EA_Kent Hiya.

    So I got the issue where I did not get the throwing knife unlocked correctly as I leveled to 9 Recon. Am now level 13 or 14. I did as you suggested, but the support staff received a bug when attempting to correct it. Likely the API does not consider an item with different names across different factions- like the throwing knife being called a kunai in the Japanese.

    After several tries with support, I ended up getting the Kunai unlocked, but no other faction has the Throwing Knife unlocked and their program throws an error. Hopefully this is useful information for you. :-)

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