Solved
connection issues. DICE, please help.
UPDATE: after four days it has been fixed!! HUGE thank you to @EA_Aljo for the help. posting on here in hopes DICE and the other Battlefield V developers see my post and can help me. i'm attempting ...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @jmsluvr
Thanks for reaching out about this. It looks like you're using a wireless connection. As a test, can you try using a wire to see if that lets you connect? Make sure you power cycle your console and modem/router with these steps after switching to a wire: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Let me know what happens.
hi @EA_Aljo , i did consider this option however my wifi router doesn't have an option to use a wire, and i would have to call my wifi company to get a router with a wire. everything else on my xbox has a perfect connection. i even had my boyfriend open Battlefield V on his xbox, which is an older console than mine (he has an Xbox One, i have a Series S), and he said his is working just fine.
- EA_Aljo
Is his console closer to the router? Is your boyfriend possibly using a 5g connection and yours is 2.4g?
Unfortunately, what you're describing is very possible with a wireless connection so most likely, that's the case here.
@EA_Aljo his console his actually further from his router, lol. my wifi is 5g, and when i go to my xbox settings it says i have full 5g connection and that all services are available. i have my console as close to my router as i possibly can, and as i said in my original post i have never had this problem up until now 4 days ago
