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jmsluvr's avatar
jmsluvr
Rising Novice
1 year ago
Solved

connection issues. DICE, please help.

UPDATE: after four days it has been fixed!! HUGE thank you to @EA_Aljo for the help. posting on here in hopes DICE and the other Battlefield V developers see my post and can help me. i'm attempting ...
  • jmsluvr's avatar
    jmsluvr
    1 year ago

    @EA_Aljo i just tried that and it worked! i connected the hotspot on my phone and it installed an update and worked. thank you SO SO much!!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

@jmsluvr 

Is his console closer to the router? Is your boyfriend possibly using a 5g connection and yours is 2.4g?

Unfortunately, what you're describing is very possible with a wireless connection so most likely, that's the case here.

jmsluvr's avatar
jmsluvr
Rising Novice
1 year ago

@EA_Aljo his console his actually further from his router, lol. my wifi is 5g, and when i go to my xbox settings it says i have full 5g connection and that all services are available. i have my console as close to my router as i possibly can, and as i said in my original post i have never had this problem up until now 4 days ago 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @jmsluvr 

    Thanks for the details. As a test, try switching your connection to use a mobile hotspot. Let me know if that will connect.

    • jmsluvr's avatar
      jmsluvr
      Rising Novice
      1 year ago

      @EA_Aljo i just tried that and it worked! i connected the hotspot on my phone and it installed an update and worked. thank you SO SO much!!

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 year ago

        @jmsluvr 

        Great! Just to be sure, are you able to now connect on your normal connection after that update downloaded?

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