EA ACCESS BTF V NOT WORKING
Product: Battlefield V Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One Are you using any software with an overlay? No Which part of the game is the issue happen...
Forum Discussion
That's right, I've tried it, I already formatted the console 2 times. I called Microsoft to remove the BTF V licenses and none of that worked
EA_Kent
Community Manager
Community ManagerCan we try removing this Xbox as your main account's home console to see if that helps? We've heard from a few people who have said they were no longer stuck as a Trial user after that.
Open up your Xbox Settings > Personalisation > My Home Xbox > Change from Home Xbox to Not Home Xbox. If you've ever game-shared with that account reach out to your friends and make sure their console isn't set as the Home Xbox for your account. After that try launching Battlefield V again and see if you have access to the full game.
If that works you should be able to set your console back to your Home Xbox on your main account.
/Kent
My console is "Not My Home Xbox" and still not working, I still appear as "Trial User"
- EA_Kent
Thanks for giving it a shot. I'll forward this information up to the Battlefield team so they can take a look.
/Kent
Thank you, I have almost 3 weeks reporting it and I hope this time it works, thanks for attending to my case, I bought EA ACCESS just to play battlefield V and since then I have not been able to play a single minute
