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SaijeNode's avatar
SaijeNode
6 years ago
Solved

Endless black screen game wont launch to menu.

Product: Battlefield V Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number nvidia 970m game has shown to run totaly fine regardless before Enter RAM memory size in GB 16...
  • EA_Atic's avatar
    EA_Atic
    6 years ago
    Hey, @SaijeNode  make sure that all drivers for windows are up to date. 
     
    You can also try to do a clean boot to see if there any programs messing with BFV and turn off any overlay programs for example Discord or Nvidia experience.
     
    Worth to reinstall the GPU drivers for your PC.
     
    Let me know if this works or not for you. 🙂
     
    /Atic
SaijeNode's avatar
SaijeNode
6 years ago

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number nvidia 970m game has shown to run totaly fine regardless
Enter RAM memory size in GB 16
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? IT DOESNT EVEN LOAD THE MAIN MENU
Please select your region North America
On which server did this happen? YOUR BASE GAME WONT EVEN LAUNCH
When did this happen? (dd.mm.yy hh:mm) EVERY day since i bought your game
Summarize your bug Launching the game from desktop icon, or the origin launcher. game shows dev logos and loading wheel in top right, then when the main menu of the game should appear, i get nothing. black endless screen with music. it used to sometimes show landscapes. now its just endless black screen
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? https://youtu.be/8_w374U7WAY
What happens when the bug occurs? https://youtu.be/8_w374U7WAY
What should be happening instead? the game working! and the main menu loading!!!

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  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    6 years ago
    Hey, @SaijeNode  make sure that all drivers for windows are up to date. 
     
    You can also try to do a clean boot to see if there any programs messing with BFV and turn off any overlay programs for example Discord or Nvidia experience.
     
    Worth to reinstall the GPU drivers for your PC.
     
    Let me know if this works or not for you. 🙂
     
    /Atic
    • VladimirLenninx's avatar
      VladimirLenninx
      4 years ago

      @EA_AticI am having a problem that when i launch any game from origin it launches into a black screen. i have tried everything, wiping my pc, changing dx 12 to 11, reinstalling gpu drivers and games pls help me

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        4 years ago
        Could you try another windows account with admin rights @VladimirLenninxs and see if the same issue happens.

        /Atic

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