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wreck902's avatar
7 years ago

Error code 0X80070570 Battlefield V Xbox One

I am currently unable to install battlefield v deluxe digital copy  on my Xbox one I keep getting the error code 0x80070570, I have cleared my cache uninstalled and reinstalled my profile, hard reset my Xbox one, I know nothing is wrong with my system as I have purchased other games digitally since my purchase of BFV and not had any problems downloading them

6 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hey @wreck902

    Are you still having some trouble installing the game on your Xbox One? You might need to download the latest system software update by going to the Xbox One Settings. If you have anything plugged into the USB drive I'd advise removing anything there that could be causing some type of conflict with the installation.

    Hope that helps, keep me updated.

    /Blueberry

  • wreck902's avatar
    wreck902
    7 years ago

    I followed your instructions and unplugged all devices connected by USB, my system is running the most current update available and I repeated everything I have previously done and I still get the same error message

  • @wreck902 Try this troubleshooting tips 

    Status Code: 80070570

    Sorry, there's a problem with the Xbox service. Try again later.

    This may mean one of the following:

    • The Xbox Live service is temporarily unavailable.
    • You may need to clear your console's system cache.
    • There may be a problem with your profile.
    • There may be a problem with the hard drive to which you're trying to download content.
    Solutions

    To fix this problem, try the following solutions. If a solution doesn't work, go to the next one.

    Solution 1: Check the Xbox Live service status

    If you see any alerts here, wait until the service is up and running and try again:

    Xbox Live Core Services: up and running
    12/6/2018, 4:58:32 AM

    Solution 2: Clear your Xbox Live cache and system cache

    Download problems can sometimes be fixed by deleting the Xbox Live cache and clearing your console's system cache. Here's how:

    1. Press the Guide button on your controller, go to settings, and then select System Settings.
    Arrow points to the Guide button on your controller.
     
    1. Select Storage.
    2. Highlight but don't select a storage device, and then press Y on your controller for Device Options.
      Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.
    Image highlights one of the storage device options on the Storage Devices screen.
    1. On the Device Options screen, select Clear System Cache.
    2. When prompted to confirm storage device maintenance, select Yes.

    Note When you've successfully cleared the system cache, you'll return to the Storage Devices screen. You can then press the Guide button on the controller and return to Xbox Home.

    Solution 3: Delete and redownload you profile

    Download problems can sometimes be fixed by deleting and redownloading your profile. Here's how:

    Step 1: Delete your profile from your Xbox 360 console

    1. Press the Guide button on the controller.
    2. Go to settings, and then select System.
    3. Select Storage.
    4. If you don't connect any external storage devices to your Xbox 360 console, select Hard Drive. If you do use external storage, instead select All Devices.
    5. Select Profiles.
    Profiles is highlighted on the All Devices screen.
    1. Select the profile that you want to delete.
    2. Select Delete.
    3. Select Delete Profile Only. This option deletes the profile but leaves saved games and achievements.
      Note If you select the Delete Profile and Items option, you will delete the profile and the associated saved games and achievements.

    Step 2: Redownload you Xbox Live profile on your Xbox 360 console

    1. Press the Guide button on the controller.
    2. Select Download Profile.
      Note Not seeing Download Profile? This means that you're signed in under another profile. Press X to sign out, confirm, and then select Download Profile.
    Download Profile is highlighted on the Xbox Guide screen.
    1. At the bottom of the Download Profile screen, select Download Profile.
    Download Profile is highlighted at the bottom of the Download Profile screen.
    1. Enter the email address of the Microsoft account that's associated with your Xbox Live profile. If you don't know it, use the lost account solutions.
    2. Enter your Microsoft account password. If you've forgotten it, you'll need to reset you password.
      Note If your account is an Xbox Live child account, the parent's Microsoft account information is required to download the profile.
    3. If you use external storage on your Xbox 360 console, select the storage device on which you want to save the profile. If you don't use external storage, your profile will begin downloading.
    4. After you redownload your profile, you'll be asked if you want the Xbox 360 console to remember your password.
      • If you want to sign in without being prompted for a password each time, check the Remember Password option.
      • Keep in mind that when you choose this option, anyone else who uses your console can sign in as you and use your account information. This includes any credit card information you might have saved.
      • Leave the Remember Password option unchecked if you want the console to require a password to sign in to your account. This is a good idea if others in your home can easily access your console, or if you downloaded your profile at a friend's house.

    Solution 4: Cancel all pending and partial downloads, and then download the content again

    Step 1: Cancel pending downloads

    1. On your Xbox 360 console, sign in to Xbox Live with the gamertag you used when you originally purchased the content.
    2. Press the Guide button on your controller.
    3. Go to Games & Apps.
    4. Select Active Downloads.
    5. Select Cancel All.

    Step 2: Cancel partial downloads

    1. On your Xbox 360 console, go to settings, and then select System.
    2. Select Storage, and then select your storage device.
    3. Select the content type you're trying to download.
    4. Find the item you're trying to download (it may appear with a yellow warning icon).
    5. If the item is listed, select the item, and then select Delete.

    Step 3: Download the content again 
    Try downloading the content again from your download history. Here's how:

    1. On your Xbox 360 console, sign in to Xbox Live.
    2. Go to settings, and then select Account.
    3. Select Download History.
    4. Browse your download history, select the item, and then follow the on-screen instructions to download the item again.

    Solution 5: Download the item to a USB flash drive

    If you're trying to download the item to a hard drive, try to download it to a different storage device instead.

    If this solution works, there might be a problem with your hard drive.

    If you keep experiencing the problem, contact Xbox Support.

    Solution 6: Request a repair

    If the previous solutions didn't resolve the problem, your Xbox 360 console may need to be repaired.

    Best regards!

    Manny
    --------------- Please make sure to Accept Solutions and give XP if I provided you with assistance.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    7 years ago

    For a refund request you'll need to contact the retailer from which you purchased the game from. If you purchased it directly through the Xbox store please contact our friends at Xbox Support.

    If you need any additional technical troubleshooting, please feel free to reach out to our Live-Support team at Help.EA.com

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