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Chris22111983's avatar
Chris22111983
6 years ago

Game disconnected. Connection to ea online timed out. Your network bandwidth...

Game disconnected. Connection to ea online timed out. Your network bandwidth and/or network latency may not meet the requirements for this game Battlefield 5 and then black screen. I bought the game...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Thanks for running the test again. Yes, I'm aware that those hops aren't returning results due to not allowing pings. This mostly looks good. The 5th hop is concerning as it spikes with an unfavorable worst ping on both tests. That should cause some lag, but I wouldn't think it would cause you to not be able to connect. It's possible though. Where are you located? You may not necessarily be passing through that hop when reaching the Battlefield servers.

Chris22111983's avatar
Chris22111983
6 years ago
@EA_Aljo Romania.I also connected the iphone(same ISP) to the pc and used the phone as router(using the celular network) and started the game.The ping was 110 avg but i could join every game,despite the ping.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Chris22111983 

    If you can connect through a hotspot on your phone, that points to the issue being with your ISP. Do you also have more people on your home network since the social distancing began?

  • Chris22111983's avatar
    Chris22111983
    6 years ago
    @EA_Aljo Nope.Same internet users(me and my wife).What is interesting and also leads me to question the ea server is the fact that Battlefield 5 is the only game with this problem.I have installed Battlefield Bad Company 2,Call of Duty Modern Warfare(first one),Call of Duty Warzone,Heroes and Generals WW2,CSGO, and all of them work fine (on line multiplayer of course).
  • Chris22111983's avatar
    Chris22111983
    6 years ago
    @EA_Aljo I am going to contact the ISP.Please tell me what to ask or to request.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Chris22111983 

    That's really strange that only Battlefield V is experiencing this. For contacting your ISP, I would tell them what you told me. You can't connect to any servers through your home connection, but you can connect using a wireless hotspot.

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