Community ManagerThank you for the info @K3rberoZ We'll be on standby to hear the results.
We're doing our best to narrow down what's been causing this and everyone here has been exceptionally helpful providing all the steps they've tried and PC specifications. For that I truly want to thank everyone. I've played PC games growing up and know this stuff can be extremely tiresome to deal with. We completely understand the frustration that stems from it.
We always throw out the basic troubleshooting steps first because it really does help fix the majority of technical issues out there. Even the more complicated technical solutions won't work every time for everyone else as well, so we just need to see what sticks to help you get back into the game as soon as possible.
Like @K3rberoZ mentioned, there's a possibility it's program related. I've already seen threads where the GeForce Experience program will automatically download PC drivers for those that are playing on a laptop. Users have been able to fix it by manually installing the mobile version drivers from Nvidia's website.
I just stumbled across another thread involving ASUS setups here that's worth a look: https://answers.ea.com/t5/Technical-Issues/Help-Battlefield-V-blank-home-screen-PC/m-p/7214068#M3849
We tend to recommend a clean boot first to see if it's a program silently running in the background that's causing the game to fail. Discord caused a technical error for Origin a while back. It was fixed, but nonetheless it was unexpected.
We'll continue to dive a little deeper into this. Thank you all so much for hanging in there with us.
/Blueberry
Can you explain why this is happening specially after a "Patch"
I mean what did we download 17 Gyg for , its worst than bevore .
I get random Crashes for no reason at all?
@K3rberoZ.... I'm pretty sure none of us want to have "pitchforks" out. But when you spend your money on something, you expect it to work. And when it doesn't work for weeks and there's no solution/timeline to get fixed, well these things will happen... especially when most retailers will not let you refund the game after you've opened the package. Not to mention EA has a pretty bad reputation for quality issues at launch.
It's like buying a car, finding out the engine breaks down every block and the dealer keeps telling you to wait. Would you be happy spending hours of your personal time trying to fix it for them? Because that's what many in this thread are really doing testing combos and combos of settings, reinstalling, some doing OS wipes, trying to get a workaround. People paid for a fun experience of a QA'ed game... not hours of troubleshooting. If they can't repro in house, it's not too difficult to have a engineer get permission to contact some people in the thread that are crashing pretty much non stop and get a valid crash dump they can analyze. But yeah reproducible crashes should be a P1 issue listed on the "known issues" list.
So it's not like we want to give the community managers/EA/Dice a hard time... but we've been pretty darn patient (waiting since release and through this first big patch) and one thing we do expect as consumers is at least we have a working product which we paid for.
Thanks for the official response @EA_Blueberry. I think many of us just want to know what the timeline will be of a resolution. Please let us know as soon as you can.
@V--FENRIR--VKeep in mind that i have two completely identical systems to test. One PC has regular crashes, my personal PC doesn't have it.
The only difference is the user / the software on that machine.
So it can't be directly hardware related.
@K3rberoZ - You must have meant to address someone else because I NEVER said that it was hardware related. I was pretty clear in blaming the SOFTWARE when I said that they had access to the hardware. They had the ability to test across multiple hardware setups and conclude that the hardware is NOT the problem and that it was their SOFTWARE.
