Game Keeps Crashing don't know what to do HELP!

Having the same problem... thank you MS NV and EA

Faulting application name: bfv.exe, version: 1.0.68.64411, time stamp: 0x5c3644c4
Faulting module name: bfv.exe, version: 1.0.68.64411, time stamp: 0x5c3644c4
Exception code: 0xc0000005
Fault offset: 0x0000000001a26476
Faulting process id: 0xd5c
Faulting application start time: 0x01d4b11a9f312a30
Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Faulting module path: C:\Program Files (x86)\Origin Games\Battlefield V\bfv.exe
Report Id: 4ceb75f0-26ff-4e76-82c0-6ca9927193aa
Faulting package full name:
Faulting package-relative application ID:

before the update: 

Windows: lowering RAM to 2133 mhz made it work 

Linux: the game runs with 15-20% less performance (but buttersmooth) then windows but with full 3600mhz clocked ram due to emulation / translation 

after the update last week:

Windows :  the game startes has massive fps drops and then closes after connecting to a game. 

Linux: the game starts fine, has high fps but lots of stutters and then closes midgame. 

Overall great update. 

Got my first crash in menu while changing weapon's look 😃

Hey all, another player was able to fix crashes to desktop via this:

" I meant to mark your post as fix, not mine....

Fix was discord. Uninstalled the Asus quick charge app and then used ccleaner and all was good!"

Source: https://answers.ea.com/t5/Technical-Issues/Random-game-crashing-to-desktop/m-p/7358826#M8614 

I neither have Discord nor Asus QuickCharge installed - yet having the same kind of crash.

and now?

I'm having the same issues still in January 2019. I don't use discord don't have Asus quick charge. Pointing fingers at so many other things, sharing fake fixes, not addressing an apparently widespread issue is real lame of EA. Why am I a premier subscriber when I can't play their top tier games? Now the Anthem demo has been completely unplayable.

Specs:

Ryzen 5 1600 

Rtx 2080

16gb G. Skill ripjaws 3200

Evga 800w psu. 

I keep coming back here just to see if there has been an actual fix and not pointing fingers at other companies. All my friends that were playing have since stopped since the latest update, it's not like the game even ran properly for them anyways. So at this point I'm not even mad, just put this behind you ladies and gents and don't buy their other games from now on! Most useless company ever!

Like many of you here, I've been struggling with this issue to various degrees.  I've had some luck turning off XMP profiles on my memory and turning off overclocks of any kind in general, but it's always bugged me that I can't play my PC the way it's meant to be setup and really take advantage of what the game has to offer (DXR, DX12, ect).  

After pulling memory sticks, swapping GPUs, re-installing Windows 10 with no change in performance (still hard crashing to desktop mid game). I checked Gigabyte's website for a BIOS update and they released an update to my board just about a week ago touting "performance and stability improvements".

Turning XMP back on and applying my old overclock settings and I'm happy to say the game seems to be running better for me.

Long story short, even if like me, you've recently checked for a BIOS update, check again!  

Similar case for me when running into the crash mid game. Finally found the dmp files created ( feel like an idiot that it took me so long )

DMP files indicated that the game was trying to talk to bad RAM locations. I knew my RAM wasn't bad ( memtest86 for 6 hours without error )

However on a previous build from a few years ago I ran into a similar problem, under normal circumstances my PC ran fine.. but under extreme loads it would crash to desktop, and sometime reboot. Problem was the default value being used for my RAM voltage was too low... I nudged it up 1 tick at a time until I had a stable machine under stress...

Why does this matter? RAM runs entirely off of electricity... if there isn't enough to keep it fully powered it loses its information, and when the application that was using that area of the RAM tries to hit it again the information is no longer there and Windows says you cant have it.

Please be careful with this information as I wouldn't want you to fry your PC...

Wow!

After the 29.01.2019 Patch it even Crashes to Desktop in the Main Menu.

Congratulations.

Problem continues please fix this.

I thought maybe this had been fixed after the recent patch. I played for about 15 mins with no problems, then the usual CTD.

Total stab in the dark: Maybe the tensor cores in the RTX cards are getting hotter than what the actual sensors are reading. Like maybe there is no probe on a part of the card that is getting so hot that it's unstable and crashes the game. It would only appear in games that take advantage of the tensor cores, which would only be this game so far.

I have a second monitor going showing that my card and my entire system is handling the huge load from this game very well (and NO other game crashes ever), so it's not my hardware.

To be clear, my CTDs only started about a month ago.

Please check your the crash dmp file created at MyDocuments\BFV\Temp

If you are like me and don't know how to parse them, upload them to:

http://www.osronline.com/page.cfm?name=Analyze

And if you are really a glutton for punishment you use procmon and parse those logs (nightmare)

For me the problem was too low of voltage for my RAM... all of the BF games I have had this issue on new build... PC works wonderful on everything until I do multiplayer battlefield... even single player battlefield would work wonderful...

My card also started to crash again after a day using 417.01 so I figured I would try installing 4017.71. I also worked for a day and started to crash again.

My step-up started today so I'm sending my 2080 xc back and I installed my old 980ti. Guess what, no crashes using 417.71. I have to think the RTracing has been corrupted or some other component specific to RTX.

Mt 980ti is actually working quit well.

I also use a RTX card (2080ti) and BFV run flawlessly til last week, the game suddently crashed to desktop and i cannot get it work again, tried everything (incl. clean reinstall windows) with no luck, the other games work fine, only BFV refuses to start

i think it is something wrong with the game, maybe it does not like RTX card anymore. Using newest nvidia driver or rollback to the old one does not help, the game keep crashing on startup

I’m going to give up on this game, what a waste of money

Thanks dc8flyer, Clearing cache did not work for me unfortunately

I read in battlefield forum that people using RTX card also have crash problem with battlefield V, especially factory OC versions

It’s not the card fault, the game may be too sensitive with OC RTX card at the moment and really needs a fix from DICE & EA. I have a factory OC version so i think it should be the problem

That may be the reason why your 980ti can run the game but not your RTX card

Well, now I can't get BF5 working with the 980ti either. These people really destroyed this game for some.

I noticed that the first time I play the game, it tends to last a lot longer before it crashes. I get like 60 mins in or more sometimes. Then when I try to persist in playing it after the first crash, the subsequent crashes get closer and closer together until it crashes once ever 2 or 3 minutes.

The fact that it gets worse lends itself to my theory that it may be the tensor cores don't have a well placed temp diode (or none at all), and they're overheating. Reminder: the temps reported by the stock thermometer(s) are great even under a stress test (75c max).

I will repeat (since people keep offering ideas / solutions that don't make sense): This is the ONLY game that crashes at all. I have many other games that use a ton of RAM (Cities Skylines is a supreme example), so the "my min  RAM voltage isn't enough" almost certainly doesn't apply to me. I have a ton of other games that max out my GPU usage and use a similar amount of vRAM. The only wildcards here are BF5 and ray tracing.

There are no crash logs generated; my BF5/Temp folder exists, but is empty.

Maybe there's more common hardware that exists between us than we realize. Here's a list:

7700k OCed to 4.9ghz
RTX 2080 OCed to +65mhz GPU / +675mhz vRAM
Gigabyte z170 Gaming 5
32GB RAM @ 3200mhz
Windows 10 Pro 1809
417.71 driver

Edit 6:40pm MST: I played about 5 mins before it crashed. I got about 2 or 3 micro-stutters per minute. I feels like it goes into a microstutter that just doesn't recover.

I noticed that the first time I play the game, it tends to last a lot longer before it crashes. I get like 60 mins in or more sometimes. Then when I try to persist in playing it after the first crash, the subsequent crashes get closer and closer together until it crashes once ever 2 or 3 minutes.

The fact that it gets worse lends itself to my theory that it may be the tensor cores don't have a well placed temp diode (or none at all), and they're overheating. Reminder: the temps reported by the stock thermometer(s) are great even under a stress test (75c max).

I will repeat (since people keep offering ideas / solutions that don't make sense): This is the ONLY game that crashes at all. I have many other games that use a ton of RAM (Cities Skylines is a supreme example), so the "my min  RAM voltage isn't enough" almost certainly doesn't apply to me. I have a ton of other games that max out my GPU usage and use a similar amount of vRAM. The only wildcards here are BF5 and ray tracing.

There are no crash logs generated; my BF5/Temp folder exists, but is empty.

Maybe there's more common hardware that exists between us than we realize. Here's a list:

7700k OCed to 4.9ghz
RTX 2080 OCed to +65mhz GPU / +675mhz vRAM
Gigabyte z170 Gaming 5
32GB RAM @ 3200mhz
Windows 10 Pro 1809
417.71 driver

I played about 5 mins before it crashed. I got about 2 or 3 micro-stutters per minute. I feels like it goes into a microstutter that just doesn't recover.

RTX 2070 OC for me... so slightly different enough that I cant discount your theory... however, of note is that everything in my case is air cooled, I am unsure of your config

AMD 2700x, stock speed, air cooled only

zotac RTX 2070 AMP extreme core edition, air cooled only

Asus ROG strix b450-f

16 gig RAM @ 3000 (capable of 3200 but I had stability issues, not in just bf5)

win pro 10 1809

417.71 driver

Basic 650 watt power supply (evga) with single 12v rail

Im always up for discussion in origin as well if anyone wants to chat offline...

other items of note: (please don't disable these if you are not familiar with the ramifications)

win firewall disabled

win defender disabled

UAC disabled

Further notes on my system (see my previous post):

I tried rolling back the overclock on EVERYTHING (including the factory overclock on my 2080). It made no difference - I still crashed just as often with or without the OC.

Since I have this AIDA64 widget visible on my second monitor constantly, I'm 100% certain my temps never spiked above 80 on my CPU, sitting at 60 - 75 typically while in BF5. My GPU sits at a steady 72 - 75c while in BF5 for long enough. I water cool my CPU and air cool my GPU in an extremely well ventilated case that I regularly dust (including making sure there's negligible dust on the radiator / heatsinks). I was just showing off my computer to co-worker less than 2 weeks ago, and I very thoroughly dusted it off then.

I also used a second widget GPU-Z a few times to confirm the temps. I made sure the temp poll rate is fairly high to ensure it's not spiking crazy high when it's not polling (to get accurate numbers).

Here's my idle temps:



Here's my temps after running BF5 for about 5 minutes (capped at 75fps due to 75hz display with vsync on, so load was at like 85%):



On my CPU, throttling begins at 100c. According to GPU-Z, throttling begins at 83c on my 2080. So I'm not hitting the thermal limit on anything ever.

So all this being said, I can safely eliminate the possibility of my computer overheating being why the game is crashing. I know that's a very real possibility with all the computer novices that surely play this game (nothing against any of you), but it's not for me.

Incidentally, I also have my CPU "unparked". Basically this just disables a default feature that down-clocks your CPU when it thinks the computer is idle - I had problems with microstuttering in BF4 and BF1, which this resolved.

Two other possibilities that can be eliminated:

I had a 7 year old, but fully functional power supply I decided to replace since it was nearing it's end of lifespan. I replaced it with a newer modular one. I had general computer crashing problems shortly after, so I had that new one replaced under warranty. The replacement did the same thing. So I went to Best Buy and replaced my video card with an identical one, and the computer crashing problem ceased. Nvidia replaced the defective one under warranty. The computer crashing problem has not returned since then. So that's 3 different cards, if you're keeping track.

All 3 cards had the BF5 crashing problem described in this thread. I'm including the original 2080 since it was working fine for a couple months, except BF5 would crash. So the possibility of defective card (the best buy temp one plus this replacement) is all but eliminated. The only possibility that remains for that to be defective is if there's an extremely large batch of defective 2080's, or there's a major design flaw with the 2080's. Since people are reporting the problem on other cards, this seems very unlikely (unless my tensor core theory holds true).

All 3 power supplies have the BF5 crashing problem present. It's astronomically unlikely any of the 3 power supplies are defective since the BF5 crashing problem was present on all 3 equally (and AIDA 64 reports very healthy voltages on all rails). So that possibility can safely be eliminated.

Sorry for the TL;DR, but I want to provide as much data possible to prove to the devs this is not an isolated issue with people with crappy computers and viruses and whatnot. I work for level 3 tech support, so I know what it's like to escalate an issue to the devs and have them bounce it back because they can't recreate the issue. This issue is 100% on BF5's side and / or Nvidia's side. Regardless, since BF5 is the only game that crashes, DICE needs to fix the issue, or work with Nvidia to identify a design flaw with their RTX cards.

With as many people with different configurations and different video cards and different rig set up’s, I am absolutely convinced that it is a software issue with dice. The preposterous part of this whole scenario is that Dice will not even respond and I have sent them no less than 100 crash reports. I have consulted an attorney and we are proceeding with putting together a class action lawsuit. During the discovery phase of the lawsuit, Dice will be required to supply the name and email address of every single person that has ever purchased the game to include them in the class-action suit. At that point I would think that losing millions of dollars might give them the kick in the * to get off their lazy * and FINALLY ADDRESS THE PROBLEM!