Hi EA,
I am having problems playing Battlefield 5.
After 20-30 minutes of playing the game, it crashes and cuts to the desktop.
Please can you help me figure out how to stop this happening?
I am not a tech savvy person, just an enthusiastic armature.
My PC is only a few months old. I built it specifically for playing Battlefield 5 on full graphics with Ray Tracing.
I have included the specs below. It should be able to (and has been) handle Ultra specs in BFV without problems.
CPU: Intel Core i7-8700K 3.7 GHz 6-Core Processor
GPU: Nvidia Geforce RTX 2080ti.
Motherboard: Gigabyte Z390 Aorus Ultra Intel Z390 (Socket 1151) DDR4 ATX Motherboard
RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-2400 Memory
SSD: Samsung 970 Evo 500 GB M.2-2280 NVME Solid State Drive
PSU: Corsair TXM Gold 650 W 80+ Gold Certified Semi-modular ATX Power Supply
Monitor: Acer Predator Z321QUbmiphzx 31.5" WQHD (Screen Res 2560 x 1440) Curved 1800R Gaming Monitor (VA Panel, G-Sync, 144 Hz, 4 ms)
WIFI Adaptor: ASUS PCE-AC68 Next Generation Dual-Band Wireless-AC1900 PCIe Adapter, High-Power Design, 3 x Enternal Antennas
My drivers / updates are up-to-date.
Windows 10, Version 1903.
GeForce Game Ready Driver :431.60
Additionally, I have noticed that the graphics settings have now changed and no longer match up with the optimized settings in the Game --> Details --> Optimize part of GeForce Experience.
I used to the in game video performance settings option for DX12 and DXR enabled (see attached: battlefield-v-screenshot.jpg).
Instead I now only have a greyed-out tab for NVIDIA DLSS (see attached: battlefield-v-screenshot (0).jpg).
Yet in GeFroce Experience, where It shows as the NVIDIA has optimised the graphics, It displays that DXR and DLSS are set to 'Ultra' and 'On' respectively (see attached: Geforce Experience RTX Optimization Showing DLSS Activated.JPG).
Please can you also help me understand why this is happening?
I suspect these two issues (crashing and conflicting graphics settings) are related.
I bought the GeFroce RTX2080ti with the specific intent of using it for the ray-tracing in BFV. At over £1000, this was a huge investment for me. If I cannot get this working again, I fear this would be a wasted investment.
Thanks,
MRSHLONGY
Hey @MrShlongy
Have you tried these steps?
1. Turn off the Origin in-game Overlay in the Origin Launcher
2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
3. Run Origin and Battlefield V as Administrator
4. Uninstall/Reinstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/
5. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
6. Clean uninstall/reinstall of the latest Graphics Drivers: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
7. Make sure you're running the current Version of Windows(Update 1903): https://support.microsoft.com/en-us/help/4028685/windows-10-get-the-update
Try these steps, and let us know if you're still experiencing issues.
Thanks 🙂
- iluminate
Dude, I know you are just trying to help but copying and pasting the same "solution" for every different problem people have is not really helping in the long run. That's just doing the same thing the useless EA support is doing. lol
I dont know how much you know about computers but you should check the event viewer to see if there are any error message there at the time the game crash. Preferably if you see any error message mentioning bfv.exe and kernelbase.dll. Its a known problem that many previously experienced when using DXR that the kernelbase.dll crashed. If thats the case there should be lots of posts covering this issue also with possible solutions.
I would also disable gforce experience if you have conflicting settings going on. Its better to just set the setting in game instead of having nvidia telling you what to use. They dont have your exact setup (inclduing installed softwares) and are only going by statistics and internal testing. Also updating the driver every time a new one comes out is not always a good idea. If the game runs great on one driver its no reason to change this by installing a new driver unless it specifically either fixes something for the game or for your overall experience. Never change a winning team basically.
Hi @3DiE9djua2,
Thanks for the feedback.
How do you check the event viewer for error messages?
Also, what is the best way to disable GeForce?
I agree when it comes to downloading drivers for the sake of drivers (unfortunately I had GeForce set to auto update the drivers).
I managed to play an hour without crashing after following @Iluminatethesky's steps. However, I am still no closer to figuring out why if I have a top range ray-tracing GPU, I cant use ray-tracying / DLSS in game settings...
Wondering whether NVIDIA has disabled this for some reason?
I tried following the DXDIAG instructions in the following link https://answers.ea.com/t5/Technical-Issues/How-To-Write-amp-Get-Responses-for-Your-Technical-Issue/m-p/7160970#M360.
I was able to bring up a graph of the GPU and CPU. So far as I can tell, the graph seems normal (See attaches images).
I dont think that this is a processing issue. I recon its more like a software / setting issue....
Hi @iluminatethesky,
Thanks for the suggestions.
I have tired Steps 1-7, but they have not worked.... Still having the same problem...
Kind regards,
MrShlongy
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