Game randomly freezes for up to a second
Product: Battlefield V Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number RTX 2070 Enter RAM memory size in GB 16GB Which part of the game is the issue happening in? M...
Forum Discussion
I've now tried turning off DXR and turning on the low latency preset again, so using the lowest of the lowest possible settings. This resulted is very high framerates and somewhat seemed to limit how often the game would freeze. This could be coincidence as the frequency of freezes varies a lot as described earlier. It could also be that with more frames per second the likelyhood of too many things going on in one frame is reduced, therefore reducing the chance of a freeze.
EA_Blueberry
Community Manager
Community ManagerThanks for the specific details. Any way you can try this to see if it fixes this for you? Even though the thread is related to crashing, I have a hunch it will help.
"So after one hour roughly no crash...
If this helps anyone, I've had to download Zotac Firestorm, to be able to remove the manufacturer's default OC. Went down to 1350Mhz (base clock)... I'll test some more, but seems good enough for everything in Ultra DXR and all...
To EA CM : This is not normal, we shouldn't have to do all this..."
I've used aorus engine, which is the gigabyte variant of zotac firestorm (my card is from gigabyte), to set the boost clock equal to the base clock (1410MHz).
I also came across this post: https://answers.ea.com/t5/Technical-Issues/bf5-random-freezes-on-high-end-system/m-p/7319669/highlight/true#M7277
This describes the same problem, on nearly the same hardware with exception to the card being a RTX 2080 instead of RTX 2070. So it might be due to a faulty graphics card.
I don't know how I'm supposed to know if my graphics card has bad VRAM though. I've tried turning down the memory clockspeed of the GPU as far as possible, as was suggested in a video linked to by that post, but this together with setting a lower boost clock did not solve the problem. I'm not sure if this setting actually had any effect on the memory clock though, as according to GPU-Z it did not change at all, and is always at 7000MHz.
I've also noticed that whenever the game freezes, one CPU core has a sharp spike in usage (usually they're all around 60%) while the others have a sharp dip. I'm not sure what this means exactly. It is clear though that one thread in the game is doing something that the rest of the game has to wait on, but I don't know what. There is also a sharp dip in GPU load (usually around 90%) that can be observed through the GPU-Z utility. I should probably clarify at this point that I'm always running with VSync and FFR turned off, as I'm sure this has some effect on the GPU utilisation of the game.
I've switched to MSI Afterburner. Aorus engine, as it turns out, not only has the least responsive user interface since last time I used a windows XP machine, it also does not even work.
With MSI Afterburner I was able to turn down the memory clock by 502MHz, which could have fixed the random freezing if it was due to bad VRAM. This did not solve the problem however.
I've also tried turning down the memory clock together with underclocking the card so that its boost clock is equal to the normal base clock, but this also didn't help.
I have contacted NVidia's customer support just in case it is a graphics card problem after all, but since underclocking the card did not fix anything I highly doubt it is a graphics card stability issue. If this leads to anything useful I'll be sure to post it here as well. NVidia customer support did not turn out very useful, and reiterated that this is likely a issue with the game rather than the graphics card.
This once again makes me believe this problem is in fact a bug in the game. To summarize the symptoms are:
- Freezes up to one second, usually in the 100ms to 300ms range.
- High usage on one CPU core at the time of the freeze, low usage on the rest. Usually all cores are at 60% utilisation.
- Low graphics card load at the time of the freeze. It drops to about 50% whereas this is usually 94%. This and CPU usage characteristics where measured while running in windowed mode.
- Freezes seem to coincide with certain in-game events.
- The graph enabled through the PerfOverlay.DrawGraph command reveals a spike in CPU time equal to the length of the freeze, GPU time always remains stable an within reasonable bounds.
- EA_Blueberry
I might have overlooked this. Try turning off Origin Overlay.
https://help.ea.com/en-us/help/origin/origin/how-to-use-origin-in-game/
