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SultanVader's avatar
SultanVader
3 years ago
Solved

How can I get a support ticket for my Battlefield 5 game not launching?

My Battelfield 5 game wont launch and I have tried many fixes to no avail. I am trying to create a support ticket with EA to help fix my problem but the ONLY option I get is to receive a phonecall wh...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @SultanVader To check if you are trying to open a case with support, which options are you selecting?

    Also if you want to chat with our support you can use the additional links below, 

    • EA Help website - Live Support (Phone, Chat, Email) 
    • Twitter - Select the message icon to get assistance   

    Thanks!

SultanVader's avatar
SultanVader
3 years ago

Hello EA Community Manager. 

Ok so I go to the help.ea.com website then I click on contact us. After that I select Battlefield 5 as game and PC as platform. Underneath I select "Technical support" as topic then "Game won't launch" as issue. After that I click "Select contact option" below. it redirects me to the following page which is called "CASE INFORMATION" where the recommended support option is "Asnwers HQ" and other support options is only "Get a call" which seems to work only for the USA and Canada where I do not live therefore I cannot use that option.  There are simply no other options available here and all I can do is minimize or maximize the "Get a call" option and nothing else. Some help into this matter would be highly appreciated as I still cannot launch my game. 

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