Forum Discussion

ai6lfcg5pj6k's avatar
ai6lfcg5pj6k
Seasoned Newcomer
14 days ago
Solved

I can’t play online

I can’t play multiplayer and the game said you need to upgrade the game while I can play the gampgain 
  • ElliotLH's avatar
    ElliotLH
    14 days ago

    Thanks for the screenshot and info. 

    This is something that either Xbox Support or EA Help will need to assist you with, as the error message relates to account permissions. Basically, there is most likely a "trial" marker on your Xbox account which is stopping you from accessing the game through your Xbox multiplayer subscription. 

    It's probably worth trying Xbox Support first of all (https://support.xbox.com/) and then going to EA Help (Contact Link) if it looks like the marker is on your EA account rather than your Xbox account. 

ElliotLH's avatar
ElliotLH
Hero+
14 days ago

Hi ai6lfcg5pj6k,

What was the wording of the message you saw (if you can provide a screenshot of it too, that could help)? Also, what platform do you play on? 

ai6lfcg5pj6k's avatar
ai6lfcg5pj6k
Seasoned Newcomer
14 days ago

I’m playing on Xbox series s 

  • ElliotLH's avatar
    ElliotLH
    Hero+
    14 days ago

    Thanks for the screenshot and info. 

    This is something that either Xbox Support or EA Help will need to assist you with, as the error message relates to account permissions. Basically, there is most likely a "trial" marker on your Xbox account which is stopping you from accessing the game through your Xbox multiplayer subscription. 

    It's probably worth trying Xbox Support first of all (https://support.xbox.com/) and then going to EA Help (Contact Link) if it looks like the marker is on your EA account rather than your Xbox account. 

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