I have the level required to unlock guns but the gun is not unlocked

Product: Battlefield V
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2070
Enter RAM memory size in GB 16gb
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen? North America
When did this happen? (dd.mm.yy hh:mm) 5/5/2019
Summarize your bug I have the level required to unlock guns but the gun is not unlocked. Have tried every solution possible and it still doesn't work.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? With a new account and level up. The guns are not unlocking.
What happens when the bug occurs? I have the level required to unlock guns but the gun is not unlocked
What should be happening instead? The guns should be unlocked.

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I have the level required to unlock guns but the gun is not unlocked. Have tried every solution possible and it still doesn't work.