[Information Request] Can't get online bf5

its not the other end its EA for sure, i have noissues on my xbox, or in my house with internet at all. Its only battlefield, everything worked on dec 11, they released update but I don't think it let me download any update, even after installing and reinstalling game. The update messed everything up

@EA_Aljo this?

power cycled, checked multiplayer connection, reinstalled game, did everything chat and phone people have asked without any resolution. Scrolling this forum plenty other are having similar issue on xbox and PS4. Been over 24 hours and still unable to connect and all they say is wait. even did trace and pathping:

1 router.charter.net (192.168.1.1) 8.367 ms 2.789 ms 2.998 ms
2 142.254.216.97 (142.254.216.97) 32.187 ms 12.381 ms 10.202 ms
3 agg62.bflonytj02h.northeast.rr.com (24.58.217.69) 23.991 ms 27.708 ms 20.926 ms
4 agg21.lncsnycd02r.northeast.rr.com (24.58.37.240) 10.623 ms 13.121 ms 15.185 ms
5 be29.rochnyei01r.northeast.rr.com (24.58.32.62) 20.709 ms 18.964 ms 24.070 ms
6 bu-ether13.tustca4200w-bcr00.tbone.rr.com (66.109.6.2) 49.951 ms
bu-ether15.chcgildt87w-bcr00.tbone.rr.com (66.109.6.72) 26.244 ms
bu-ether13.tustca4200w-bcr00.tbone.rr.com (66.109.6.2) 26.110 ms
7 66.109.5.225 (66.109.5.225) 33.787 ms 29.826 ms 28.924 ms
8 * 24.27.236.145 (24.27.236.145) 28.939 ms *
9 * * *
10 * * *
11 ae4.cs1.dca2.us.eth.zayo.com (64.125.29.203) 51.868 ms 40.653 ms 42.045 ms
12 ae27.cr1.dca2.us.zip.zayo.com (64.125.30.247) 40.754 ms 47.183 ms 46.438 ms
13 ae22.er2.iad10.us.zip.zayo.com (64.125.29.121) 44.652 ms 38.225 ms 42.941 ms
14 64.125.199.190.t00673-02.above.net (64.125.199.190) 47.296 ms 51.113 ms 39.931 ms
15 159.153.92.98 (159.153.92.98) 43.556 ms 38.119 ms 46.410 ms
16 * * *
17 *

1 router.charter.net (192.168.1.1) 10.776 ms 2.477 ms 7.832 ms 3.258 ms 7.485 ms 2.537 ms * 3.553 ms 5.747 ms 1.824 ms 1.033 ms 1.159 ms

All battlefield games are not working on Xbox in southern Maine. Come on EA fix this! 

@GeezFermoy  neither here in new Hampshire.

Upstate New York

Hey everyone. 

Thanks for bringing this to our attention. I'm currently working on gathering some information on this so we can send it up to the team for a look. When you have a chance can you send me the following info? 

Which platform do you play on?

What is your Xbox Gamertag, PSN ID, or EA Account ID? 

How long ago did you start seeing this issue (date and time)? 

Where are you located? 

Who is your Internet Service Provider? 

I'll pass these details along. 

Thanks! 

/Kent

@ODYSSUNDAYBMX 

Edit - Disregard that additional UO Trace request. It looks like there's a potential outage in your area. We're investigating this currently. Stay tuned for updates. Thanks!

Which platform do you play on? Xbox One X

What is your Xbox Gamertag, PSN ID, or EA Account ID?  Xbox Profile = nordsenser

How long ago did you start seeing this issue (date and time)? = 12/12/2019 5:30 PM EST

Where are you located? = Albany New York

Who is your Internet Service Provider? = Spectrum