Invalid Account - Recovery Unsuccessful
I set up my EA account years ago with an old email which I stopped using and forgot the information for after a number of years. I have tried to recover the email address with Microsoft but that ha...
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Yeah, that sounds like it should be more than enough info for a simple EA account issue but I guess I can understand if it's the email password itself that is the problem - With your Email provider, did you try the automated account recovery system or were you able to talk to one of their agents?
I have just had another form declined despite providing all of the above information plus my entire EA purchase history over the last 6 years with times, product purchased (not EA access downloads) and price paid.
In terms of my email account, I definatley have it right, I have attempted to recover it with Microsoft and I spoke to someone and filled in a form but never heard back from anyone.
I think the email account has been hacked because there was a password change just over two weeks ago.
I have emailed the EA CEO regarding this experience as it seems scandalous that I am being taken for a ride despite providing my proof of identity and my entire purchase history.
