Missing Class Mastery Assignments
Well the thing is, I already filed 2 cases on the website with the same exact issue: Missing Support Mastery Assignment I, on 12 Feb, which they kept me waiting for 3 days straight and the customer s...
Forum Discussion
Is there anyway to actually get my case resolve besides emailing them because i've been emailing them for a week now, since they don't seem to even bother to respond and just automatically flag my cases as "fixed". I don't think this EA Help resolution will work. And there's also no option for live chat either, can I contact them through twitter or anything, where they actually respond to you in person not some automated messages.
@Rapt0r_VN Email appears to be the contact method set for that support option. You could try messaging on Twitter (@eahelp), but they will probably direct you back to email.
ETA: Since the cases you've raised previously have been marked as "Fixed", double check that the missing assessment isn't just waiting to be claimed in The Armory.
Just got ghosted again after 3 days of waiting for their email, for the third time. Yep, what an irresponsible and total ignorant customer support service. EA released a buggy mess, it's up to their responsibility to fix the bugs or at least resolve the issues that the players are having that are caused by their game, but they apparently can't even do it either. What an incompetent company, not gonna buy a single game from this company again.
- @ElliotLH Hi.
I have the same problem and i have contacted them at EaHelp and Twitter but no one is answering me anything. First case i opened was 6 months ago .. It stands there for a while and no one answers my mail and it just gets closed. No one responses in twitter also.
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